Supervisor, Players Club bei Resorts World Las Vegas

Summary Statement:

The Player’s Club Supervisor oversees daily operations of the Players Club Desk, ensuring seamless execution of customer service and promotional incentives. The ideal candidate thrives in a fast-paced, guest-focused environment and understands the importance of building lasting relationships with casino patrons.

Primary Job Duties: – Includes but is not limited to:

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Lead and train Player’s Club Desk staff to deliver exceptional customer service.
• Handle escalated guest complaints and authorize higher-value comps withing departmental policies.
• Responsible for managing the inventory of promotional supplies and giveaways.
• Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
• Maintain accurate records and ensure data integrity when processing member transactions.
• Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
• Uphold confidentiality and compliance with all gaming regulations and company policies.
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Strong interpersonal and communication skills with a passion for guest service.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience in a casino, hospitality, or customer service role.
• Familiarity with gaming regulations and loyalty program operations.

Minimum Education and Experience:

• At least 21 years of age
• High school diploma or equivalent required.
• Minimum 3 years of customer service experience in casino marketing or related job role.

Preferred:

• Experience working in a luxury resort or casino environment.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  • Nevada Gaming Registration