Facilitator bei None

Job Overview

As a facilitator, you’re driven by developing people. You’re passionate about delivering effective, engaging, and memorable learning experiences in physical and virtual classrooms, as well as in the field. Empowering employees with knowledge and skills is your strong suit. Your diverse subject matter skills allow you to easily move from systems and process training to basic sales and service skills training. Plus, you like a good challenge and quickly learn new skills to hone your craft as a facilitator.

You enjoy contributing to the team’s success by sharing your knowledge, collaborating, and supporting the needs of others. Above all, you’re a growth-minded professional who seeks opportunities to learn from others and can tactfully challenge the status quo.

Responsibilities

• Prep and facilitate training in physical classroom, webinar, and blended learning environments
• Facilitate programs across a broad new-hire training curriculum including systems training, standard operating processes and procedures, product features, and sales and service training
• Facilitate field-based or virtual refresher/remediation training for underperforming individuals
• Make recommendations to improve learning experiences
• Seek ways to reduce the amount of time to proficiency, especially for new hires
• Seek ways to create engaging and application-oriented training through role play, games, and interactive learning experiences
• Continually and proactively support initiatives that drive great learning outcomes
• Schedule courses, enroll employees in courses, and track course completion
• Create facilitator guides
• Provide learner performance feedback to stakeholders
• Perform various other tasks and special projects, when needed

Qualifications and Education Requirements

• Growth mindset
• Empathetic—seek to understand the true needs of the business
• Principles and proven application of adult learning theory
• Highly organized
• Strong collaboration skill
• Strong writing skill
• Tech-savvy and tech-curious, especially in terms of digital learning
• Conversant in concepts/benefits of microlearning
• Conversant in concepts/benefits of gamified learning
• Comfortable with Microsoft Word, PowerPoint, and Outlook
• Bachelor’s degree or five years of applicable experience in education or financial services

Additional Skills/Notes

• This role will primarily be based out of the Overbrook branch. Candidates must be able to reliably commute to Philadelphia. Preference will be given to applicants who reside within approximately 30 minutes of the branch location.
• Applicant must be willing to demonstrate their facilitation skills prior to hire.