Property Manager - Market Rate bei EVERGREEN REAL ESTATE SERVICES LLC

Description

Position Summary 

The Property Manager – Market Rate leads the daily operations and performance of one or more apartment communities. This role oversees leasing, financials, resident satisfaction, maintenance, and vendor partnerships, ensuring full compliance with company standards and housing regulations. Focused on team leadership, retention, and NOI growth, the Property Manager plays a key role in creating a high-quality, service-driven living experience while driving operational and financial success. 

Key Responsibilities 

Staff Management & Supervision 

• Hire, train, supervise, and evaluate on-site staff, ensuring clear performance expectations and ongoing development. 

• Promote a positive team culture through strong leadership, accountability, and support. 

• Oversee scheduling, timecards, and cross-training to maintain operational coverage and support internal growth. 

Leasing & Resident Management 

• Maximize occupancy through timely unit turns, strategic leasing, and performance tracking across ILS platforms and conversions. 

• Conduct market surveys to support competitive pricing and positioning. 

• Ensure smooth move-in and move-out processes with inspections and documentation. 

• Maintain strong resident relationships through a service-first approach. 

• Manage online reputation and resident portals to identify trends and improve service. 

• Stay current on market conditions to inform leasing and renewal strategies. 

Financial Management 

• Assist in preparation and oversight of the annual budget. 

• Review and analyze monthly financial reports and complete variance reports.  

• Ensure prompt rent collection and enforce delinquency procedures in accordance with lease terms and company policy. 

• Process payments accurately and maintain organized financial records. 

• Identify opportunities to reduce expenses, drive revenue, and improve NOI. 

Operations & Maintenance Oversight 

• Maintain complete and compliant resident files and lease documents. 

• Manage consistent lease enforcement and timely incident reporting. 

• Oversee vendor relationships and monitor contractor performance. 

• Oversee preventive, routine, and emergency maintenance. 

• Represent Evergreen Real Estate Group with professionalism in all interactions with applicants, residents, vendors, and stakeholders. 

Qualifications 

• Education: High school diploma or GED required; Associate’s or Bachelor’s degree preferred. 

• Experience: 3+ years in property management; 1+ year in a supervisory role. 

• Licensing: Must obtain Illinois Leasing Agent License within 120 days; valid driver’s license and insured personal vehicle required. 

• Technical: Proficient in Microsoft Office; experience with OneSite or similar software preferred. 

• Availability: Able to work occasional evenings/weekends and respond to emergencies. 

• Physical Demands: Regularly walk the property, including stairs, rooftops, basements, and mechanical areas; occasionally lift up to 25 pounds. 

Core Competencies 

• Leadership – Motivates and supports teams effectively. 

• Service Orientation – Ensures a positive, responsive resident experience. 

• Operational Execution – Manages leasing, operations, and maintenance efficiently. 

• Communication – Handles conflict, decisions, and feedback with professionalism. 

• Organization – Balances priorities and maintains thorough, compliant records. 

Qualifications

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• External Working Relationships Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Leadership

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Organization

• Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
• Safety and Security All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:

Directly supervising Assistant Manager, Leasing Professional, Recertification Specialist, Administrative Assistant, Maintenance Supervisor, Maintenance/Janitorial Staff, and Groundskeeper. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).

CERTIFICATES, LICENSES, REGISTRATIONS:

• Leasing Agent License or Sales/Broker
• Certified Occupancy Specialist and/or Tax Credit Certification (if TC property)
• ARM or CAM (Certified Apartment Manager) or equivalent
• Valid Drivers License and current auto insurance

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

• Familiar with and be able to utilize all facets of the One-Site software.
• Constant need to complete forms; understand and implement compliance regulations; read and review reports and a wide variety of correspondence
• Ability to communicate with residents (handle concerns, complaints and issues); vendors; owners; and staff being supervised
• Ability to inspect property, grounds and apartments
• Must be able to work in a fast-paced, multi-faceted and customer service-oriented environment
• Must be able to work as a team, interact with others in a professional/pleasant manner and exercise problem-solving skills
• Must be able to apply principles of logical thinking or define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action
• Word Processing, Excel, some type of regulatory software experience
• Must be available at times during evenings, nights and weekends for staffing needs and emergencies
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Must be able to utilize basic math skills
• One Site software experience
• Education (Desired): Bachelors Degree or Associates Degree
• 3 years in on-site management or 1 year experience as a Property Manager
• Must have background in supervision and successful track record of accomplishments
• The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.