Customer Accounts Manager bei Information Services MP3500

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Customarily and regularly directs the work of two or more full-time employees or their equivalent
• Makes suggestions and recommendations for these employees regarding performance and change of status, including transfer, advancement, termination, and hiring
• Provides Customer Account Coordinators with clear expectations, detailed guidance, support, training and leadership tools. Acts as team player/leader with strong communication and leadership abilities
• Monitors training and performance evaluation of Customer Accounts Staff
• Reviews performance of Customer Accounts Staff on a continual basis
• Spends majority of the time on the Customer Accounts floor with the Customer Account team coaching and developing staff; holding them to a high standard of customer service
• Supports and participates in company total quality process. Detailed and thorough in work habits with multi-tasking ability to make independent judgments
• Represents the company in a professional manner. Develops and maintains a productive work team by hiring qualified personnel. Interacts effectively with individuals and groups inside and outside the organization.
• Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
• Manages daily operations to meet department and company objectives.
• Works with minimum supervision and makes independent judgments.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
• Extremely confidential and trustworthy.
• Demonstrates knowledge, experience and understanding of critical job function of the team and people management.
• Assists management with development of results oriented strategies.
• Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

• Credit Certification (CBA, CBF or CCE) is preferred
• Detailed and thorough in work assignment and execution
• Exhibits strong analytical, problem solving, negotiation, organizational and teaching skills
• Advanced PC skillset in a Microsoft Windows environment, proficient with internet, e-mail, Microsoft Word, Excel, Outlook, Power point, other software and mainframe data access applications
• Ability to read, analyze and interpret financial statements on Domestic & International Strategic Customers
• Excellent verbal and non-verbal communication and telephone etiquette. Able to communicate with staff, peers, customers, and management
• Has acceptable driving record and can provide current, valid driver’s license and current proof of insurance

EDUCATION & EXPERIENCE

• Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including:
• Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
• External candidates: Minimum 3 years as a supervisor or higher-level management position

Company