Customer Accounts Manager at Information Services MP3500
Information Services MP3500 · Mansfield, United States Of America · Onsite
- Professional
- Office in Mansfield
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Customarily and regularly directs the work of two or more full-time employees or their equivalent
- Makes suggestions and recommendations for these employees regarding performance and change of status, including transfer, advancement, termination, and hiring
- Provides Customer Account Coordinators with clear expectations, detailed guidance, support, training and leadership tools. Acts as team player/leader with strong communication and leadership abilities
- Monitors training and performance evaluation of Customer Accounts Staff
- Reviews performance of Customer Accounts Staff on a continual basis
- Spends majority of the time on the Customer Accounts floor with the Customer Account team coaching and developing staff; holding them to a high standard of customer service
- Supports and participates in company total quality process. Detailed and thorough in work habits with multi-tasking ability to make independent judgments
- Represents the company in a professional manner. Develops and maintains a productive work team by hiring qualified personnel. Interacts effectively with individuals and groups inside and outside the organization.
- Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
- Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
- Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
- Manages daily operations to meet department and company objectives.
- Works with minimum supervision and makes independent judgments.
- Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
- Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
- Extremely confidential and trustworthy.
- Demonstrates knowledge, experience and understanding of critical job function of the team and people management.
- Assists management with development of results oriented strategies.
- Regular attendance at work is an essential part of the job.
SKILLS & CERTIFICATIONS
- Credit Certification (CBA, CBF or CCE) is preferred
- Detailed and thorough in work assignment and execution
- Exhibits strong analytical, problem solving, negotiation, organizational and teaching skills
- Advanced PC skillset in a Microsoft Windows environment, proficient with internet, e-mail, Microsoft Word, Excel, Outlook, Power point, other software and mainframe data access applications
- Ability to read, analyze and interpret financial statements on Domestic & International Strategic Customers
- Excellent verbal and non-verbal communication and telephone etiquette. Able to communicate with staff, peers, customers, and management
- Has acceptable driving record and can provide current, valid driver’s license and current proof of insurance
EDUCATION & EXPERIENCE
- Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including:
- Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
- External candidates: Minimum 3 years as a supervisor or higher-level management position
Company
Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers.
Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company.
Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law.
Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] or at (817) 804-3850 for assistance with accommodation.
Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee. All applicants must be at least 18 years of age.
Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants
For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read “Know Your Rights: Workplace Discrimination is Illegal” poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice.
