MHS Shared Services Manager bei WinnCompanies

Why Island Palm Communities?

Teamwork, innovation, and mutual respect.  At Island Palm Communities, our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.  Our team members are committed to helping people in the communities we serve, and we reward our team’s passion and hard work with competitive pay, amazing benefits, and learning and growth opportunities.    

As part of WinnCompanies, we are a nationally recognized leader in property management and development.  With 3,700 team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.

Our Benefits:

• Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
• 401(k) plan with a company match
• Various comprehensive Medical, Dental, & Vision plan options for you and your family
• Flexible Spending Account and Dependent Care Flexible Spending Account
• Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
• Tuition Reimbursement program and continuous training and development opportunities
• Wellness program (group challenges, seminars, gym membership reimbursement)
• Employee Assistance Program
• Employee Discount Programs
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Job Summary:

The Shared Services Manager is responsible for coordinating technician resources between multiple locations. The Shared Services Manager will provide technical support and training to the assigned technicians at each location. The role ensures that appliance maintenance, furniture, and appliance refurbishment requests are completed and delivered safely and on time, while promoting consistency, safety, and environmental compliance. Responsibilities will include ensuring that work is completed to an acceptable standard in a timely manner. The role will facilitate communications among the supervisors and technicians, establishing standard operating procedures, best practices and promote consistency, safety and environmental compliance. The position also oversees the review and management of all relevant work orders to ensure proper scheduling, timely follow-up, and appropriate closure.

Reports to: Director of Facilities

Primary Responsibilities:

• Responsible for ensuring that each location has sufficient Shared Service technician resources to enable completion of workload in a timely manner by moving technicians between locations as required. Liaise frequently with Directors of Facilities and Department Managers to ensure that Shared Services is meeting the needs of the location workload and the project company’s maintenance performance metrics as defined in the respective incentive agreements. (% of time spent: 25%)
• Oversee furnishing and appliance warehouse operations, confirming that employees meet all demands for furniture and appliance refurbishment requests and ensuring that all deliveries are completed safely and on time. Review all work orders to confirm employees are scheduling properly, providing timely follow-up on concerns, and ensuring all work orders are closed appropriately to maintain quality care of scheduling and resident satisfaction. (% of time spent: 35%)
• Responsible for recruiting, development and performance management of personnel to support these functions. Working with vendors and other resources to identify training opportunities to maximize job knowledge and employee retention. Utilize Yardi to identify potential issues and trends; implement corrective measures that may include alternative material sourcing, employee training and performance plans. Responsible for implementation of portfolio best practices. Identify opportunities to improve performance that will maximize efficiencies to positively impact resident satisfaction and financial performance. (% of time spent: 30%)
• Develops a network of vendors and subcontractors to ensure that the best product and services are obtained to maximize efficiencies through volume pricing and utilizing latest technologies. (% of time spent: 10%)

Position Requirements:

• High School diploma or GED required; Vocational/Technical training and/or Associates degree preferred
• Minimum 3 - 5 years previous work-related experience required
• Minimum 1 - 3 years previous supervisory/management experience required
• Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
• Able to communicate clearly and effectively in writing with internal and external customers
• Able to comprehend and communicate complex verbal information in English to organization staff, clients, families and external customers
• Must demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use in varied situations
• Must act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.
• Provide a high level of customer service and staff training to meet customer service standards and expectations for the area(s) of responsibility. Resolves service issues in the area(s) of responsibility in a timely and respectful manner.