Head of Mortgage Sales bei Interra Credit Union

WHAT YOU WILL DO EVERYDAY

As the Head of Mortgage Sales, you will serve as the face of Interra’s mortgage business—building visibility, relationships, and production across existing and emerging markets. Reporting to the Chief Growth Officer and working closely with the Head of Mortgage Loan Operations, this role will be responsible for growing the mortgage team, driving sales production, strengthening community and realtor partnerships, and ensuring a seamless experience between sales and operations.

 You will lead mortgage sales strategy, oversee two sales managers and their lending teams, and be responsible for department performance, recruitment, and market growth. This position is instrumental in positioning Interra as a leader in mortgage lending through branding, community engagement, and business development.

Direct Report: Mortgage Sales Manager

 HOW YOU WILL MAKE AN IMPACT

40%            Serve as the visible leader and spokesperson for Interra’s mortgage business. Build and maintain strong relationships with builders, realtors, and community partners. Lead recruitment and sourcing for mortgage loan originators (MLOs) and mortgage loan assistants (MLAs). Represent Interra at community events and industry functions to strengthen brand presence and pipeline.

20%            Partner with Optimal Blue and internal teams to ensure competitive products and pricing. Assess product offerings and recommend strategies for market differentiation and profitability. Bring forward recommendations to executive leadership to enhance performance and value delivery.

20%            Lead production growth and manage overall mortgage sales performance across markets. Originate mortgage loans and support business development in new and existing territories. Develop strategies to increase market share, penetration, and performance benchmarks.

10%            Partner with Marketing to shape campaigns and messaging that elevate Interra’s presence and thought leadership in the mortgage industry. Contribute insight and direction for content, branding, and storytelling that supports recruitment and growth.

10%            Work closely with the Head of Mortgage Loan Operations to ensure smooth processes, communication, and member satisfaction. Act as point person for escalated member concerns or process issues. Drive decisions in the loan origination system (Empower) and provide input on vendor management and system improvements. Ensure all functions are in complete compliance with all company policies and procedures, applicable laws and regulations to include, but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, Home Mortgage Disclosures (HMDA), Servicemembers Civil Relief Act (SCRA), and Military Lending Act (MLA). Assists the Credit Union to be in compliance with all current and pending applicable rules, laws and regulations.

 --                 Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, Home Mortgage Disclosures (HMDA), Servicemembers Civil Relief Act (SCRA), and Military Lending Act (MLA).

WHAT YOU WILL NEED TO SUCCEED

Experience

10+ years in mortgage lending and sales leadership, with experience leading loan officers, managing production goals, and driving market expansion. Proven ability to build high-performing teams and relationships with builders and realtors. Prior experience with Empower or similar LOS preferred.

Education / Certifications / Licenses

Bachelor’s degree in Business, Finance, or related field required. Active NMLS registration required and maintained throughout employment. Must maintain a valid driver’s license.

PREFERRED SKILLS

-  Deep expertise in mortgage loan programs, documentation, rate commitments, secondary market delivery, and investor requirements.

-  Demonstrated ability to lead large teams and influence at the executive level.

-  Exceptional data analysis, financial acumen, and decision-making ability.

- Advanced proficiency in Microsoft Office and mortgage LOS systems.

-  Strong vendor management and technology implementation experience.

-  Advanced and comprehensive knowledge of all product offerings.

-  Knowledge of member satisfaction reporting analyses and interpretation into actionable plans.

-  Demonstrated knowledge of Credit union regulations, products, policies, procedures, and services.

- Interpersonal skills to represent the credit union in a professional and positive way, both internally and externally at all times.

-  Exceptional level of commitment to our culture and community.

- Professional appearance and demeanor, excellent interpersonal relations skills, and positive, optimistic outlook. Ability to establish and maintain positive working relationships with management, peers, employees and vendors, and the ability to effectively resolve conflict.

-  The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.

-  Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

-  Strong team player with outstanding communication, organization, and collaboration skills.

-  Able to gather, understand and interpret data to draw conclusions and make quality decisions.

-  Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.

 INTERPERSONAL SKILLS

-  The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.

-  Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

 COMPETENCIES

-  Drive Engagement - Demonstrates drive and fosters an inclusive environment that motivates others. Alters approach to each person to promote optimal performance and commitment to the Interra mission, vision, and objectives.

-  Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.

-  Interpersonal Savvy - Ensures that employees understand the full range of their responsibilities with an emphasis upon standards and results. Also provides necessary support, including balanced and timely feedback.

-  Process Management – Determines the processes necessary to get things done; organizes people and activities effectively; separates and combines tasks into efficient workflows; creates appropriate measurement systems; leverages synergy and integration to improve efficiency; simplifies complex processes; gets more out of fewer resources.

-  Resourceful – Mobilizes and deploys resources (human capital, finances, materials, support, information) effectively and efficiently to accomplish objectives. Can think outside of the box using knowledge of internal structures, processes, and culture to achieve objectives.

-  Strategic Agility - Anticipates future possibilities and consequences clearly. Uses broad knowledge and perspective to forecast trends accurately. Future oriented and creates competitive strategies and plans.

 ADA REQUIREMENTS

Physical Requirements

-  Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.

-  Must be capable of climbing / descending stairs in an emergency situation.

-  Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

-  Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.

-  Must be able to work extended hours or travel off site whenever required or requested by management.

-  Must be capable of regular, reliable, and timely attendance.

Working Conditions

-  Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

-  Must be able to perform job functions independently and work effectively either on own or as part of a team.

-  Must be able to plan and direct the work activities of self and others.

-  Must be able to read and carry out various complicated written and oral instructions.

-  Must be able to speak clearly and deliver information in a logical and understandable sequence.

-  Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.

-  Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.

-  Must be able to effectively handle multiple, simultaneous, and changing priorities.

-  Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT 

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.  Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

 Why JoinIN

• Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.
• Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.
• Competitive Salary: Attractive compensation package with performance-based incentives and bonuses.
• Benefits: Comprehensive health insurance, 401(k) matching, tion reimbursement, company holidays, and generous PTO.
• Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!
• Visit our Opportunities page for more information.

For more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at [email protected]