Manager Mortgage Loan Operations bei Interra Credit Union

WHAT YOU WILL DO EVERYDAY

As the Manager Mortgage Loan Operations, you will be responsible for leading, planning, directing, organizing, and controlling the activities of mortgage operations which includes the Processing and Closing Teams. Accountable for the development, implementation, ongoing review, and continuous improvement of the real estate lending operations. Will build relationships with senior and front-line management as well as provide leadership and facilitate delivery of all mortgage support for stakeholders. Implements and oversees solutions on a variety of loan origination issues from Processing, Underwriting and Closing Teams. Exercise independent judgment and decision-making which could have a substantial impact on the organization.  You will be responsible for ensuring that all First Mortgage Loans are in compliance with all Federal and State regulations, including but not limited to; (RESPA, HMDA, Financial Fair Housing Act, ATR/QM, FCRA, ECOA, TILA, etc.) and thus requires a complete working knowledge related to real estate transactions, mortgage processing, underwriting and delivery to FNMA and FHLBI standards and secondary market operations.  Provide professional support to the Manager Mortgage Servicing through mentoring and guidance to include, but not limited to, issues related to the mortgage servicing system platform, default/loss mitigation, secondary market servicing, regulatory compliance, and audits. 

Direct Report: Mortgage Processors and Closers

HOW YOU WILL MAKE AN IMPACT

40%            Identify areas to increase revenue, improve productivity and manage the profitability of the mortgage operations teams. Develop and implement plans impacting the operational infrastructure to meet the company's growth and profitability objectives. Ensure tactical implementation of strategic goals as developed by the Mortgage Leadership Team. Supervises the mortgage operations and servicing staff for compliance, fluid mortgage originations, and post-closing validation.

30%            As the primary Administrator for Mortgage Loan Origination System (LOS), leads efforts to transform and improve loan manufacturing efficiency through implementation LOS enhancements including Business Intelligence (BI), enhancements from LOS vendor and/or outside vendor integration to reduce the cost of origination. Establishes, monitors, and reports on production activity and key performance indicators for Loan Operations.

10%            Coordinates with various levels of management within the Mortgage Department to develop campaigns and programs designed to increase loan activity.

10%            Maintains comprehensive knowledge of secondary market and portfolio pricing to ensure credit union product relevance, profitability, and business risk.

10%            Provide leadership to Processing, Underwriting and Closing Team Leaders to delegate tasks for professional development. Mentor their development through scheduled performance feedback sessions that monitor departmental efficiency, effectiveness and performance to standards and goals.

--                 Ensure all functions are in complete compliance with all company policies and procedures, applicable laws, and regulations to include, but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, Home Mortgage Disclosures (HMDA), Servicemembers Civil Relief Act (SCRA), and Military Lending Act (MLA). Assists the Credit Union to be in compliance with all current and pending applicable rules, laws and regulations.

--                 Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, Home Mortgage Disclosures (HMDA), Servicemembers Civil Relief Act (SCRA), and Military Lending Act (MLA).

WHAT YOU WILL NEED TO SUCCEED

Experience

10+ years’ mortgage operations experience, plus 5+ years leading and managing teams preferably within the financial industry.

Education / Certifications / Licenses

This level of knowledge is acquired through completion of a required Bachelor's degree in Finance, Business Management, Business Administration, or related field. An Interview and Interrogation Certification is also required. Registered as an active Mortgage Loan Originator (MLO) on the NMLS site and required to renew registration annually.

 PREFERRED SKILLS

• Knowledge of all mortgage loan programs, documentation requirements and rate commitments and lending policies.
• Ability to analyze and interpret financial and statistical data.
• Advanced and comprehensive knowledge of all product offerings.
• Knowledge of member satisfaction reporting analyses and interpretation into actionable plans.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Demonstrated knowledge of Credit union regulations, products, policies, procedures, and services.
• Interpersonal skills to represent the credit union in a professional and positive way, both internally and externally at all times.
• Exceptional level of commitment to our culture and community.
• Professional appearance and demeanor, excellent interpersonal relations skills, and positive, optimistic outlook. Ability to establish and maintain positive working relationships with management, peers, employees and vendors, and the ability to effectively resolve conflict.
• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.
• Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.
• Strong team player with outstanding communication, organization, and collaboration skills.
• Able to gather, understand and interpret data to draw conclusions and make quality decisions.
• Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.

INTERPERSONAL SKILLS

• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.
• Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

COMPETENCIES

• Drive Engagement - Demonstrates drive and fosters an inclusive environment that motivates others. Alters approach to each person to promote optimal performance and commitment to the Interra mission, vision, and objectives.
• Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
• Interpersonal Savvy - Ensures that employees understand the full range of their responsibilities with an emphasis upon standards and results. Also provides necessary support, including balanced and timely feedback.
• Process Management – Determines the processes necessary to get things done; organizes people and activities effectively; separates and combines tasks into efficient workflows; creates appropriate measurement systems; leverages synergy and integration to improve efficiency; simplifies complex processes; gets more out of fewer resources.
• Resourceful – Mobilizes and deploys resources (human capital, finances, materials, support, information) effectively and efficiently to accomplish objectives. Can think outside of the box using knowledge of internal structures, processes, and culture to achieve objectives.
• Strategic Agility - Anticipates future possibilities and consequences clearly. Uses broad knowledge and perspective to forecast trends accurately. Future oriented and creates competitive strategies and plans.

ADA REQUIREMENTS

Physical Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

 Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

• Must be able to perform job functions independently and work effectively either on own or as part of a team.
• Must be able to plan and direct the work activities of self and others.
• Must be able to read and carry out various complicated written and oral instructions.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.  Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Why JoinIN

• Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.
• Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.
• Competitive Salary: Attractive compensation package with performance-based incentives and bonuses.
• Benefits: Comprehensive health insurance, 401(k) matching, tion reimbursement, company holidays, and generous PTO.
• Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!
• Visit our Opportunities page for more information.

For more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at [email protected]