Regional Area Manager - Community Watch bei The Villages Community Development Districts

Are you a strategic operations leader ready to oversee operations across an entire region? The Villages Community Development Districts is seeking an experienced Regional Area Manager to assist our Senior Managers in overseeing all aspects of Community Watch operations within a designated region. If you're a decisive leader with fleet management expertise, strong supervisory skills, and the ability to manage complex operations across multiple locations, this is your opportunity to make a significant impact on community safety across The Villages. 

Your Command

As Regional Area Manager, you'll oversee all resources assigned to your region—from patrol supervision and gate operations to fleet maintenance and facility management. You'll supervise supervisors, manage scheduling and payroll, coordinate training programs, and ensure seamless operations 24/7/365. From budget preparation and purchasing to policy implementation and emergency response, you'll be the operational leader ensuring your region runs efficiently while maintaining the highest standards of service and safety. 

What Sets This Role Apart

• Comprehensive Regional Leadership: Manage all Community Watch operations in your region including patrol, gates, communications, fleet, and facilities
• Fleet Management Authority: Oversee vehicle procurement, maintenance, repairs, and replacement—establishing policies from assignment to cycling
• Budget Responsibility: Assist with annual budget preparation and manage regional expenses including fleet, facilities, and personnel costs
• Strategic Impact: Research, assess, and implement new programs to continuously improve operations and customer service
• Direct Reports: Supervise all regional supervisors including communications, patrol, and gate operations 

The Ideal Leader

You bring an Associate degree (or 6 months to 1 year related experience) and ideally have prior experience with vehicle fleet operations, maintenance, and administration. You're proficient with Microsoft Office, skilled at managing budgets and purchases, and experienced in public agency or security operations. Most importantly, you're a confident decision-maker who can remain calm under pressure, supervise diverse teams, maintain confidentiality, and work effectively across all shifts in our 24/7/365 operation. 

Location: The Villages, Florida
Department: Community Watch
Reports To: Senior Manager, Community Watch
Classification: Exempt/Salary

Competitive Benefits as a full-time employee of the District:

• Medical Insurance (fully paid for employee single coverage)
• Voluntary health benefits, including Dental and Vision Insurance
• 401(a) Retirement Plan, with contributions funded by the District 
• 457(b) Retirement Plan, permitting employee pre-tax deferrals
• Flexible Spending programs for both Medical and Dependent Care
• Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement
• Public Service Loan Forgiveness Eligible
• Tier 2 qualifying organization for The Villages Charter School

JOB SUMMARY

This position performs essential functions within the organization assisting the Senior Managers of Community Watch in overseeing the Regions of Community Watch.  The Regional Sections encompass the management of all resources assigned to the region, including personnel assigned to patrol supervision, patrol driver, square patrol, gate attendants, administrative personnel, as well as maintenance of the Community Watch fleet and annex building.                                                   

ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to) 

Administrative

• Performs duties as assigned by the Senior Managers, including representing the Senior Managers at district functions, staff functions and speaking engagements.
• Attends meetings and functions outside of normal business hours.
• Performs weekend on-call duties as assigned.
• Performs general administrative work as required, including but not limited to preparing reports and correspondence, record keeping and monitoring the budget, purchases, and expenses.  
• Assists the Senior Managers with the development of policies and procedures.
• Reviews logs, reports and forms for accuracy and completeness.
• Researches, assesses, organizes, and implements new programs and services to ensure continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality and seamless customer service.
• Interacts with staff to keep abreast of the status of current Operations Section programs to ensure efficiencies and effectiveness of same.
• Works directly with trainers to ensure that the most pertinent and effective training is being conducted.
• Maintains effective working relationships with VCCDD Department Heads.
• Participates in planning and conducting staff meetings to successfully educate Regional Section staff regarding policies and procedures with the Community Watch department.
• Manages all regional records to include hard copies and electronic versions. Responsibilities include organizing, storing, and archiving hard copies and electronic information.
• Responsible for the management of scheduling and payroll duties related to regional personnel.

Maintenance

• Maintains a recorded inventory of all equipment assigned to the region.  Order supplies as needed.
• Monitors damaged gate reports to address and/or eliminate repeated calls regarding identifies problem gates.

Fleet

• Supervises and participates in the procurement and maintenance of Community Watch vehicles and patrol related equipment.
• Manages, assigns, and tracks use of vehicles, including mileage and vehicle condition.
• Analyzes and reports which vehicles are to be purchased and how they are equipped to the Senior Managers.
• Establishes and maintains daily/monthly/quarterly/annually required vehicle preventive maintenance services for all vehicles assigned to Community Watch.
• Ensures all vehicles and the assigned equipment of the region are properly maintained, regularly serviced and fully operational.
• Performs basic repairs when appropriate to fleet vehicles such as changing brake lights, flashlight repairs, radios, and various hardware items.
• Prepares and ensures accuracy of data related to vehicle fleet reports, mileage tracking, cost per vehicle, costs per tire mile and fuel mileage.

Budget

• Assist Senior Managers with annual budget preparation related to regional operation, including gate house repairs, fleet repairs, replacement costs, gate house enhancements, and personnel costs.
• Tracks purchases during the year to be certain budget allocations are not exceeded.
• Anticipates needs and complies with District guidelines regarding the transfer of funds.

Purchasing

• Supervises and participates in the procurement of supplies and equipment needed for the region’s operation, including patrol, gate house operations and fleet maintenance.
• Supervises the distribution of department uniform supplies to include shirts, hats, jackets, sweatshirts, rain jackets, etc. within the region.
• Evaluates Community Watch equipment such as tire brands, vehicle makes and models, safety equipment (cones and barricades).

General

• Performs general clerical work as required, including but not limited to copying and filing documents, entering and retrieving computer data and answering the telephone.

• Responds to resident concerns, issues, and general questions in a timely and professional manner.

• Communicates through a variety of mediums including written, oral, and electronic means.
• Demonstrates knowledge of department policies and procedures.

• Develops and maintains cooperative and courteous relations with residents, staff and the general public so as to maintain good will toward the District and to project a positive image. 

• Assists in the development of long-range plans.
• Attends periodic training and conferences as directed.
• Maintains a working knowledge of the geography of The Villages.

Supervision

• The Regional Area Manager is responsible for the direct supervision of all supervisors in the region to include the on-duty communications supervisor.

• The Regional Area Manager will also be responsible for directly supervising Patrol Drivers and Gate Attendant personnel when necessary.

Additional 

• Performs other duties as assigned.
• May be expected to perform additional duties in an emergency. 

ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to) 

• Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
• Models behavior to the District Core Values at all times.

MINIMUM EDUCATION AND EXPERIENCE

• Associate's degree or equivalent from a two-year College or technical school, or six months to one-year related experience and /or training or equivalent combination of education and experience.
• Prior experience working with the operation, maintenance, and administration of vehicle fleets is desired.

MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS

• A valid Florida Driver’s License is required.
• Florida Class D Security Officer certification (training provided).
• CPR & AED training (training provided).
• Fire extinguisher safety (training provided.)
• Required FEMA (ICS) certifications must be completed within six months of hire. 
• All candidates and employees must successfully pass a background screening. 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES 

Knowledge

• Experience dealing with the public, working in a public agency setting and working in an organization that will have provided applicable knowledge is desired. 
• Experience in creating and establishing fleet policies and procedures, from vehicle assignment to replacement cycling and accident reporting.

Skills                                                                     

• Intermediate or better proficiency in personal computer skills, preferably Microsoft Office package involving Word, Excel, Access, Outlook and PowerPoint.  
• Successfully interact with others to include courtesy, tact and diplomacy as needed to provide/gather information, assign and follow up on work duties.

Abilities

• Ability to successfully read and comprehend materials such as statutes, ordinances, regulations, diagrams, technical reports, memos, correspondence, and written orders as needed to ensure work activities are accomplished according to policy and procedure and exchange or acquire information. 
• Ability to successfully collect, evaluate and analyze data information as needed to conduct research.
• Ability to successfully communicate thoughts and ideas in a logical, cohesive, and comprehensible manner.
• Successfully work under various conditions, inside and outside environments.
• Ability to remain under control in difficult situations, use proper judgment and make appropriate decisions in emergency and non-emergency situations.
• Ability to successfully interact with others to include courtesy, tact and diplomacy as needed to provide/gather information, assign and follow up on work duties.
• Proven ability to provide excellent customer service to our residents.  
• Excellent verbal communication skills and professional appearance.  
• Ability to work various shifts associated with a 24/7/365-day operation, including holidays.
• Ability to maintain knowledge of local and regional geographic information relevant to the position.
• Ability to main appropriate confidentiality of all information encountered in the performance of assigned responsibilities,

EQUIPMENT

• Position requires the regular use of all related communications equipment including radio transmitters and receivers, telephone/radio headsets, multi-line telephone systems, computer consoles and data communication terminals. Other equipment includes video/camera monitors, indoors and outdoors and hand tools.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job the employee will be exposed to the following:

• Interior office environments, with moderate to loud noise typical for the work environment (i.e.; when in office setting with moderate noise of radio traffic, telephone traffic, computers and printers). 

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the following applies:

• Regularly required to sit; use hands to finger, handle, or feel; talk or hear; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, night vision, depth perception, and ability to adjust focus.
• Regularly required to sit or stand for long periods of time.