Development Specialist bei The National Domestic Violence Hotline

Description

24 hours a day, seven days a week, 365 days a year, the National Domestic Violence Hotline provides essential tools and support to help survivors of domestic violence so they can live their lives free of abuse.  Contacts to The Hotline can expect highly-trained, expert advocates to offer free, confidential, and compassionate support, crisis intervention information, education, and referral services in over 200 languages.   

The Development Specialist supports the implementation of annual fundraising and stewardship initiatives that deepen donor engagement and drive philanthropic support for the organization. Under the supervision of the Director of Development, this position supports the annual fund and will also serve as a first point of contact for donor inquiries and provide essential cross-functional support across the Development team. 

Compensation: This is an hourly position with an estimated annualized range of $54,000 – $58,000, depending on experience and qualifications.  

This role is hybrid position based in Austin and requires a minimum of 2 days a week in the office. Specific days are to be determined by the department's needs. 

Essential Responsibilities & Duties

· Supports the Director of Development in executing annual fund campaigns and donor communications, including print/mail appeals, digital fundraising efforts, newsletters, and ongoing stewardship activities 

· Coordinates updates to the Development section of the website, ensuring timely and accurate content 

· Serves as the first point of contact for Development-related phone and email inquiries, delivering professional and donor-centered communication 

· Builds and schedules donor email communications using the organization’s CRM 

· Manages the weekly donor call sheet and supports timely stewardship of all donations 

· Leads stewardship and cultivation for monthly donors under $1,000 (Hotline Heroes program) 

· Supports stewardship for donors giving under $1,000 through personalized and timely engagement 

· Assists in generating basic reports and tracking campaign performance, donor engagement, and fundraising metrics. 

· Cross-trained to assist with Development Operations tasks including gift entry, donation processing, donor record maintenance, data hygiene, acknowledgment letter preparation, and general database management and tracking. 

· Provides administrative and logistical support for fundraising and donor engagement projects as needed 

Requirements

Education & Experience Required

· Bachelor’s degree in related field or equivalent work experience 

· 2 years’ experience in fundraising, marketing, business, hospitality, or related experience 

· Experience with donor databases preferred  

Knowledge Skills and Abilities

· Self-motivated with a willingness to take initiative and problem-solve when needed. 

· Strong written and verbal communication skills, with the ability to craft clear, professional, and donor-centered messages. 

· High attention to detail and accuracy in data entry, proofreading, and record-keeping. 

· Strong organizational and time management skills; able to manage multiple priorities and meet deadlines. 

· Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook); familiarity with donor databases or CRMs is a plus. 

· Ability to learn and use fundraising software, email platforms, and digital tools effectively. 

· Commitment to providing excellent donor service and maintaining a positive donor experience. 

· Collaborative and team-oriented mindset, with the ability to work across departments and communicate effectively with internal and external stakeholders. 

· Ability to handle sensitive and confidential information with discretion and professionalism. 

· Eagerness to learn and grow in the field of nonprofit fundraising. 

Other Requirements/Working Conditions 

· This role is hybrid position based in Austin, Texas.

· Must have a home workspace that is confidential, secure and free from distraction.

· This position requires a minimum of 2 days a week in the office. Specific days are to be determined by the department's needs.

· Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds. 

· Must maintain standards of confidentiality related to agency information.

· Prolonged sitting or standing using keyboard, phone, and computer

The Hotline’s full-time employees are eligible for a comprehensive benefits package designed to support their health, financial security, and overall well-being. Benefits include:

Health & Insurance Benefits 

• 100% employer-paid medical plan option
• Dental and vision insurance plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Employer-paid short-term and long-term disability insurance
• Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage)
• Aflac supplemental insurance plans

Retirement & Financial Planning 

• 401(k) retirement plan with employer match

Work-Life Balance and Additional Perks 

• 10 days of paid vacation in your first year (increases with tenure)
• 14 floating holidays per year
• Paid sick leave and paid parental leave
• Modern Health, a mental health platform that provides confidential, on-demand support for your mental well-being through individual and group sessions, mediations and other wellness tools.
• Access to Employee Assistance Program (EAP)
• Nectar Rewards, a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins, reinforce company values, and boost engagement.
• Employee referral program
• Discounted Gold’s Gym membership

This description only includes essential functions of the job. These statements are not intended to be construed as exhaustive of all duties, responsibilities, and skills required for this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties required by the job objectives, supervisor, and mission and values of The Hotline. This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration. 

The National Domestic Violence Hotline is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, veteran status, or any other legally protected status. Discrimination or harassment of any kind is not aligned with our values and will not be tolerated. If you need accommodation during the application or interview process, please contact us at [email protected].