Team Lead - Commercial Lines bei Acrisure

Job Title: Team Lead – Commercial Lines

Department: Acrisure Digital Solutions

About Acrisure:

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

The Commercial Lines Team Leader role offers an exciting opportunity to lead a dynamic team, drive innovative digital strategies, and make a significant impact on client success and business growth. The Digital Team Leader is responsible for overseeing and guiding a digital commercial book of business to achieve strategic goals and enhance the customer experience through digital client service delivery and engagement. This role involves managing an assigned book of business leveraging digital strategies, technology and AI for a competitive advantage, and ensuring effective execution of data driven marketing campaigns. The Digital Team Leader will be responsible for  client relationship management, promoting solutions and services, as well as driving innovation to deliver exceptional value.

Key Responsibilities:

1. Team Leadership:

• Lead, mentor, and motivate a diverse digital Commercial Account Management team, fostering a collaborative and innovative work environment.

• Oversee assigned digital service team client book including achieving annual retention, growth and satisfaction targets. 

• Provide resolution support and oversight for identified customer escalation inquires.

• Set clear goals and performance expectations for team members, providing regular feedback and professional development opportunities.

• Deliver annual performance reviews and conduct monthly performance checkpoint meetings.  Develop and oversee performance action plans for those not meeting the required metrics.

• Ability to recruit, interview and onboard new associates to their team.

• Responsible for leading business processes to ensure compliance with insurance regulations, Acrisure policies & procedures, and E&O prevention. Facilitate adherence to Acrisure procedures and workflows with all staff members.

• Communicate consistently key operational reporting and metrics to Platform leadership, including but not limited to sales and retention metrics, carrier escalations, aged renewal reports and accounting discrepancies.

• Coordinate training on operating systems and procedures as required.

2. Digital Strategy Management:

• Execute data driven awareness and comprehensive digital marketing strategies aligned with Acrisure's business objectives and client needs.

• Lead account rounding and digital solutions.

• Focus on Commercial customer accounts to maximize impact and drive significant growth for Acrisure.

• Drive associate and client use of technology including applicable agency management systems, quoting and sale activity software as well as other self-service tools.

• Facilitate operational initiatives that support organic growth and retention goals through collaboration with members and digital marketing.

3. Technology and AI Utilization:

• Leverage cutting-edge technology and AI tools to optimize digital marketing efforts and gain a competitive advantage.

• Stay updated with industry trends and emerging technologies to incorporate into customer engagement communications and engagement.

• Utilize unique insights to shape and enhance Acrisure’s digital strategies, ensuring they remain at the forefront of innovation.

• Support overall optimization goals and utilization of Acrisure tools and resources.

4. Campaign Execution and Optimization:

• Ensure the effective execution of data driven marketing and compliance campaigns, monitoring performance, and making adjustments when appropriate to achieve desired outcomes.

5. Client Relationship Management:

• Build and maintain proactive relationships and ongoing customer engagement strategies leveraging industry and customer specific data.

• Guide the team to ensure best-in-class services, providing necessary tools, workflows, training plans, metrics, and quality review procedures.

6. Innovation and Value Creation:

• Drive innovation within the digital team, encouraging creative approaches and new ideas to meet evolving market and client demands.

• Perform other tasks or projects as requested by service team or region leadership.

Qualifications:

Education:

• Bachelor’s degree in business administration, or a related field. Must hold applicable Insurance license.

Experience:

• Minimum of 3 years of experience in leading a service delivery, Sales or Account Management team.

• Proven track record of successfully managing growth and customer satisfaction strategies as well as associate development, with a strong understanding of Commercial Insurance, digital tools and self-service capabilities.

Skills:

• Exceptional leadership and team management skills, with the ability to inspire and guide a team towards achieving goals.

• Proficient computer skills with agency management software systems, expert understanding of EPIC utilization and other agency management applications and software.

• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word, PowerPoint and analytics platforms.

• Strong organizational and time management skills, along with a demonstrated attention to detail.

• Ability to make timely key business decisions.

• Excellent communication and interpersonal skills, with a client-focused approach.

• Creative problem-solving abilities and a passion for innovation.

Benefits & Perks:

• Competitive compensation

• Generous vacation policy, paid holidays, and paid sick time

• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

• Company-paid Short-Term and Long-Term Disability Insurance

• Company-paid Group Life insurance

• Company-paid Employee Assistance Program (EAP) and Calm App subscription

• Employee-paid Pet Insurance and optional supplemental insurance coverage

• Vested 401(k) with company match and financial wellness programs

• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

• Paid maternity leave, paid paternity leave, and fertility benefits

• Career growth and learning opportunities

• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.  

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. 

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected]. 

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

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​Welcome, your new opportunity awaits you.