General Manager bei Reside

Position Type: Full time 

Compensation: $103,800.00 - $154,400.00 per year

Location: Center City area, Philadelphia, PA

Schedule: Schedule will vary to accommodate business needs and will be posted one week in advance.  *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. 

About Us: 

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The General Manager is responsible for the oversight of the day-to-day sales and operations of the property. This position requires a results-oriented mindset and a depth of knowledge and experience in a wide variety of disciplines. The focus of the General Manager is shared between executing the strategic business plan, building the business through sales development, and managing the guest experience to Reside’s high level of expectation.

What you’ll be doing:  

• Build and maintain strong, respectful teamwork relationship and atmosphere with both the office and corporate staff alike. 

• Develop and maintain strong relationships with corporate clients through appointments and relationship building. 

• Lead the sales team and implement process and strategy as directed. 

• Maintain strong relationship with building owner and managers.

• Manage commercial lease space including maintenance requests and other service-related issues.

•  Oversee and monitor apartment inventory (furnished and unfurnished) and availability, guest reservations and client/guest billing.

• Responsible for complete on-site asset management.

• Ensure the highest quality of guest services and quality, including housekeeping and maintenance. 

• Develop and maintain vendor/partner relationships. 

• Develop annual operating budget, procedures, controls and working within the established parameters. 

• Coordinate account sales, accommodations management, guest services and accounting areas in the office and within the corporate office. 

• Developing, implementing, and monitoring the Sales and Marketing Plan for the market; including competitive analysis and positioning. 

• Manage day-to-day operations including staffing.

• Maintain a high profile in the market through community activity and public relations. 

• Create an operating environment that assures consistent guest satisfaction. 

• Monitor the performance of the property through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action. 

• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. 

• Prepare financial reports for management that clearly explain operational effectiveness, trends, and variances. 

• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. 

• Ensure good safety practices for employees and guests, assisting in the maintenance of proper emergency and security procedures. 

• Establish and maintain applicable preventive maintenance programs to protect the physical assets of the property. 

• Understands the government regulations affecting operations, ensuring the property is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority. 

• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

Reporting and communication:

• Submit monthly Profit and Loss Variance reports and corresponding Executive Summary 
• Oversee and/or participate in the day-to-day use of the OPERA as it relates to all sales and account management functions.
• Submit weekly Priority Reports 
• Submit Monthly Forecasting as requested by Corporate Finance.
• Miscellaneous reporting on an as needed basis.
• Hold weekly staff meetings to ensure the proper and consistent flow of information.
• Hold Daily “huddles” for ops and sales staff so that real time information is shared so that adjustments in the daily execution of the business plan can be made.
• Meet weekly or as needed with Senior Management to discuss and implement action plans for the market. 

Supervisory Responsibilities:

• This position will supervise employees.
• May also provide cross-training for staff. 

Travel: 

• This position could require minimal travel, less than 20% of the time.

About you: 

What you’ll bring: 

• 4-year college degree or equivalent experience 

•  OPERA and GDS experience a plus

•  CRP, GMS, CCHP certifications a plus 

What we are looking for: 

• Leadership 

  •  Strong leadership, communication (verbal and written) and team building skills. 

  •  A people person; fair, concerned, tactful, professional, and respectful with a sense of humor. Able to collaborate with senior executives on changing strategic initiatives. 

  •  Able to collaborate with corporate staff and managers on people, process, and growth issues. 

  •  Receptive and responsive and possess the ability to facilitate communication and manage all levels of staff. 

  •  Can provide the environment to help motivate staff through recognition of their existing and potential skills while considering the company’s quality and productivity standards. 

  •  Confident, enthusiastic and a strong commitment to the job and the company. 

  •  Able to foster an atmosphere of creativity and openness. 

  •  Strong innovation and experimentation skills; a strong drive to be successful.

• Sales Development and Marketing 
  • Must be able to develop and execute a strategic business plan for the market.
  • Identify key decision makers for corporate housing and extended stay business travel within the Broadway Plaza Region.
  • Work with prospective and current clients, selling vertically within each industry and business segment to identify additional business opportunities within their companies.
  • Network and participate in local professional organizations within key industries specific to the assigned territory. Familiarity with organizations such as ERC and SHRM plus others is required.
  • Must have proven knowledge and experience in developing and driving the company’s product and marketing strategies.
  • Must be able to manage and market the company’s product through competitive analysis and appropriate positioning, pricing, promotion, and placement. 
• Planning 
  • Strong strategic analysis, analytical abilities, project planning, problem solving and organizational skills.
  • When solving problems or planning, resist complexity and remember the basics.
  • Able to think quickly, see the big picture and to “think outside of the box.”
  • Knowledgeable and experienced in a wide variety of disciplines.
  • Able to anticipate and react proactively in a constantly changing environment.
  • A results-oriented, proactive decision maker who can analyze systems and personnel situations, assess the alternatives, and make appropriate decisions, quickly and efficiently.
  • Organization
  • Self-motivated.
  • Solid time-management skills, ability to schedule day-to-day tasks efficiently and effectively and to prioritize issues and delegate as required.
  • Detail oriented. 
• Finance 
  • Strong understanding of accounting theory and accounting systems. Must be able to read, understand and analyze financial statements and other internal financial reports.
  • Able to analyze monthly profit and loss statements for discrepancies, variances, and errors.
  • Able to make recommendations to management on improving the company’s reporting systems. 
• Technology 
  • Comfort with technology, including a working knowledge of Microsoft Word, Excel Outlook, PowerPoint, Teams, and reservation system software.
  • Is creative and enthusiastic with technological concepts and can work to develop and improve upon processes as the technology is introduced and improved.

Work Environment:

Usual office working conditions. This position will have desk space with a computer and a phone. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Physical Demands: 

While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is frequently required to use their hands. The employee must have the ability to use a computer keyboard and mouse and the ability to dial, answer, and talk on a telephone. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. Ability to lift up to 30 pounds; boxes, documents and/or other items.

Benefits & Perks:

What’s in it for you: 

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization:

 The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

As part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.