Employee Development Coordinator bei Rogue Credit Union

Department: Employee Development and Loyalty 

Reports To: Employee Development Manager 

Classification: Non-Exempt 

About Rogue Credit Union:

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role:

Provides administrative and specialized support for training programs, systems, and Employee Development initiatives. Collaborates with team members to ensure employees have a smooth learning experience, while supporting Rogue's Vision of 'The Most Loyal Members in the Nation' through a commitment to the Credit Union's Service Promises.

Essential Functions & Responsibilities:

30%    Administers Rogue’s learning management system (Rogue ED). Manages, maintains, supports, and curates user accounts. Uploads and manages courses and catalog, maintains accurate team member records, assigns compliance training, and provides technical support to employees.

25%    Provides general administrative support. Maintains records, orders supplies, schedules training, composes and edits documents or reports, checks out library resources, creates surveys, and reconciles monthly corporate Visa statements. Organizes and sets up rooms, prepares handouts, and arranges refreshments as requested for training and meetings.

25%    Manages the Employee Development Jira Service Desk. Triages incoming tickets. Ensures tickets are completed promptly and recommends new or modified ticket options. Prioritizes training needs and resolves conflicts with relevant team members Processes and maintains educational program transactions and records.

5%     Oversees Rogue’s notary registration process. Ensures employees complete required notary training, processes notary requests, orders notarial stamps and journals, tracks authorized notaries, and updates notary procedures as needed.

5%     Takes an active role in assisting the credit union achieve its strategic goals. Provides leadership to assigned staff and may serve on a goal or project team. Represent Rogue Credit Union in community involvement activities and encourages staff to do the same.

5%     Assists with the planning and logistics for employee programs, events, and other functional areas as needed.

5%     Proactively performs other duties as needed or assigned.

Knowledge & Skills:

Experience: One to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Professionalism in appearance and demeanor. Excellent organizational and time management skills. Good keyboarding skills with proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent verbal, written, and composition/editing skills with an eye for quality and accuracy. Good judgment with the ability to work in a confidential environment. Must possess a valid Driver's License.

Physical Requirements: Some lifting required (up to 30 pounds), continuous sitting, occasional standing, and occasional walking. Finger dexterity while using a computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more. Valid driver's license with the ability to drive or access alternative transportation.

Work Environment: Normal workday with occasional overtime or unpredictable schedule, responsible for tracking own hours. This position may require occasional attendance at meetings or events in the evenings or on weekends. Travel to the Credit Union facilities/regions may be required. Exposed to potentially hazardous conditions, i.e., robbery.

Disclaimer:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295. 

This Job Description is not a complete statement of all duties and responsibilities comprising the position.