Sr Lab Support Specialist bei Thermo Fisher Scientific

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Unity(tm) Lab Services is a business segment that supports the Customer Channels Group, offering crucial outsourced on-site services at client sites

This position is in Foster City, CA

Work Shift

Monday thru Friday

7:00 am to 4:00 pm

OR

8:00 am to 5:00 pm

Discover Impactful Work:

The role prioritizes delivering excellent service for UnityTM Lab Services with a focus on excellence! Job responsibilities involve coordinating requests for: freezer defrosting, pipette calibrations, and laboratory coats. They should collaborate effectively with the customer daily to provide customer service that includes updates on deliveries and statuses of above services.

A day in the Life:

Position responsibilities may include any of the below tasks or a combination of these tasks;

• Facilitating freezer defrost work orders with use of client-based work order applications
• Maintaining data of backup freezer units and assigning back up units when needed to preserve material contents during repair or defrost
• Coordinate the following with vendors: pickup, deliveries, special orders, and repairs of pipette calibration and lab coat supply
• Fulfill the primary responsibility of leading freezer defrost, pipettes, and aid with lab coats, all while placing a priority on customer service
• Confidence in frequent communication with internal and external customer, supervisor, and vendors
• Promote a safe work environment through various safety initiatives within functional area and completion of assigned training
• Proactively participate in individual or group projects that can include, cost savings analysis, learning groups, writing, job training methods, and leading team meetings
• Report internal/external metrics to Site Supervisor/Manager
• Maintain safety awareness, by maintaining and or authoring work instructions, assisting with Job Hazard and PPE assessments
• Share technical knowledge and mentorship with fellow ULS team members while also engaging in individual mandatory learning sessions
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Leadership regarding daily duties
• Independently takes initiative and applies available resources to meet customer needs
• Carefully analyzes/maintains/reconciles various reports to ensure customer and Thermo Fisher requirements are met
• Showcase strength at collecting, presenting and explaining job or site specific performance metrics
• Communicates any customer issues or potential problems
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team
• Actively listens to customer concerns, successfully diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works efficiently with a diverse cross-functional team
• Adopts Practical Process Improvement (PPI) methodologies
• Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system
• Positively represent Thermo Fisher Scientific at all times throughout customer locations
• Reads and understands GMP SOP’s and completes training when required

Keys to Success:

Education

• High school graduate or equivalent experience needed

Experience

• Experience of 2 years in a laboratory setting can be advantageous, with a preference for experience in a GLP/GMP environment

Knowledge, Skills, Abilities

• Detail oriented, a problem-solver, and provides quick resolution
• Possess time management, organization, and decision-making skills
• High level written, verbal, and presentation skills
• Possess excellent communication skills to harmonize with customers and various levels of the customer’s organizations
• Experience with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Experience in laboratory setting or services preferred
• Displays a high level of confidentiality for both customers and Thermo Fisher
• Maintain Thermo Fisher Scientifics’ Four-I Values

Physical Requirements / Work Environment

• Works primarily at customer location
• Extensive walking/standing may be required for 75-85% of the day
• Able to lift, push, and pull 30-50 lbs
• Able to use material handling equipment, wear personal protective equipment where required, and work the hours needed to get the job done

Benefits

We provide a competitive salary, healthcare benefits, and a variety of employee perks. Join a forward-thinking and innovative organization with great prospects for career development. Be part of a dynamic company culture that values integrity, intensity, involvement, and innovation.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $20.23–$27.75.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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