Water Treatment Support Specialist IV bei Miura Group

Company Background

Founded in Japan in 1927, Miura has grown into one of the world’s largest industrial boiler manufacturers. Forward-thinking companies seeking to better manage thermal energy and water, conserve resources, reduce emissions, and save money have turned to Miura’s industry-leading Complete Solutions & Lifecycle Partnerships (CSLP).

Miura Group holds a strong leadership position in both Asia and the United States, recognized globally for our commitment to excellence, innovation, and efficiency in technology and service. With over 6,000 employees across 17 countries, we are advancing our global presence while maintaining a strong local focus in every market we serve.

In the U.S., Miura America proudly manufactures boilers in Rockmart, Georgia, supported by sales and service offices nationwide. Our continued growth is fueled by partnerships with more than 20 manufacturers’ representatives and robust direct sales channels. We are also deepening our investment in the U.S. market through a series of recent acquisitions across North America. At the heart of everything we do is our unwavering commitment to our employees, representatives, and customers.

Purpose of Role

The Water Treatment Support Specialist is responsible for supporting the Miura branch offices, factory, and Miura representatives regarding maintenance, production, and sales inquiries, while advancing Miura’s water treatment capability inside and outside of the boiler room.

This includes research of current and emerging water treatment technologies, determining internal and/or external sources of products, the creation and implementation of support documents, traveling to customer sites for events such as hands-on training and maintenance support, reviewing water analysis reports, and answering inquiries from both maintenance and sales.

They are also responsible for analyzing and supporting water treatment business development through activities such as data analysis, product development, and quality improvement.

Communication and collaboration includes daily interaction with employees at all levels within Miura, including but not limited to, sales, maintenance, administration, engineering, and production staff, so that support can be provided in a timely manner and correct manner to entities needing support, particularly related to water treatment topics and products.

To continue improving the department and self, candidates will be responsible to gain higher levels of education and experience in water treatment equipment and treatment styles. Candidates that have a solid understanding of Miura’s system and product lineup – such as installation, operation, maintenance, water treatment – with an ability to convey technical information in step-by-step instructions using excellent verbal and written communication skills will succeed in this role.

Essential Functions

1) Advance MIURA’s Ability to Perform Water Treatment for an Entire Facility - Inside & Outside of the Boiler Room

a. System Development & Integration:

• Develop, design, and implement water treatment programs for full-facility coverage, including but not limited to cooling towers, closed-loop systems, and wastewater.
• Evaluate existing MIURA technologies and identify opportunities for adaptation or expansion.
• Develop modular and scalable treatment solutions tailored to diverse facility types.

b. Innovation & Research:

• Investigate emerging technologies and water treatment methods.
• Lead pilot projects and field trials to validate new approaches.
• Collaborate with R&D, engineering, and external partners to accelerate innovation.

c. Regulatory & Environmental Compliance:

• Ensure all treatment programs meet local, state, and federal environmental regulations.
• Promote water conservation, reuse, and sustainability practices.

d. Client & Internal Collaboration:

• Work closely with sales and service teams to align solutions with customer needs.
• Provide technical training and support for new systems.
• Prepare documentation and manuals materials for new offerings.

2) Water Treatment Department Skill Development

• Water Treatment Support Specialist position has a career development plan which consists of level 0–4, which will be shared during in-person interview.
• Expected to learn and successfully complete levels 0–1 within 9 months of hire date.
• Expected to learn and successfully complete levels 2–4 within 2 years of hire date.

3) Provide Complete Water Treatment Support & Follow-Through (Case Management)

a. Assist sales and maintenance/service personnel from Miura and our Representative Network by answering water treatment, water quality, and associated water equipment questions, coordinating with internal departments (Maintenance, Engineering, Maintenance Support, Production Support, etc.) to provide guidance with troubleshooting Miura water quality products and services within the department’s guidelines for timeliness and efficiency in the Case Management System.

• Responsible for supporting the maintenance and sales staff in relation to the subject of water treatment. This involves becoming a technical expert in multiple product lines (chemical, water treatment equipment, federal/state/local codes, and regulations, etc.).

b. Water Lab Support

• Be familiar with water analysis laboratories and the water analysis procedures to support the water analysis labs.

c. Create and update supporting technical documentation (manuals, FAQ/quick guides, knowledge base, tools, & calculators, etc.) to assist MAC and Rep maintenance and sales personnel with documents pertaining to content such as PV replacements, retrofits, parts identification, digital services, etc., as identified through a regular case management review and interaction with MAC’s Maintenance team.

• Create and revise documents in support of Sales, Maintenance, and Production Departments in relation to water treatment topics and products.
• If applicable, translate documents from Japanese to English and/or English to Spanish.

Position Minimum Requirements

(Knowledge, skills, and abilities required to perform satisfactorily in the position)

• Must understand and be able to apply the principles of the MIURA “MOTTO,” “MISSION and VISION,” “MIURA WAY,” and “CSLP – Complete Solutions & Lifecycle Partnerships” to their everyday work activities where applicable and always put safety first.
• Excellent written communication skills.
• Must be proficient in speaking in front of various audiences (employees, customers, representatives).
• Collaborative working style with strong ability to proactively establish and maintain working relationships with all support departments and multi-cultural teams.
• Functional experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint, Teams).

Possesses:

• Exceptional time management skills and ability to prioritize tasks and complete them in a timely manner.
• Proven organizational and planning skills. Must be a self-starter with great initiative.
• Multi-tasked, analytical approach to problem-solving with strong attention to detail.
• Ability to gather, analyze & present information utilizing strong verbal/written communication skills.
• Knowledge and practical experience in working remotely, building and maintaining customer trust, problem solving, maintenance & safety best practices.
• Interact professionally with customers, co-workers, and suppliers in stressful and busy situations.
• Submits required documentation on timely basis & meet deadlines.
• Excels within the guidelines of both corporate and departmental policies.
• Regular and reliable attendance is required.
• Ability to travel an average of 25% domestically while managing travel expenses in a cost-efficient manner.

Job Qualifications

• Bachelor’s degree in a STEM field and/or Certified Water Technologist.
• 5 or more years in industrial water treatment.
• Strong understanding of water treatment technologies and facility operations.
• Experience with cooling towers, closed-loop systems, and wastewater treatment.
• Excellent project management and communication skills.
• Familiarity with regulatory frameworks (EPA, OSHA, local water authorities).
• Experience in researching information and technical troubleshooting/problem solving with mechanical & electrical components and controls is a plus but not required.
• Ability to read wiring diagrams and schematics is a plus but not required.
• Experience with ASME section 1 and section 8 code is a plus but not required.
• Experience with UL standards is a plus but not required.
• Experience with heat transfer and fluid analysis is a plus but not required.

Physical Demands

• Position requires standing for 1/3 to 2/3 of time.
• Position requires walking under 1/3 of time.
• Position requires sitting for over 2/3 of time.
• Position requires reaching, pulling and pushing under 1/3 of time.
• Position requires climbing and balancing under 1/3 of time.
• Position requires stooping, kneeling, crouching and crawling under 1/3 of time.
• Position requires talking under 1/3 of time.
• Position requires lifting up to 50 lbs. under 1/3 of time.
• Position requires driving under 1/3 of time.
• Position requires hearing over 2/3 of time.
• Position requires keyboarding 1/3 to 2/3 of time.
• Position requires close vision and distance vision under 1/3 of time.
• Position requires color vision 1/3 to 2/3 of time.
• Position requires climbing stairs under 1/3 of time.
• Position requires travel within 1 hour of main office 1/3 to 2/3 of time.
• Position requires travel more than 1 hour outside of main office 1/3 to 2/3 of time.
• Position requires regular and reliable attendance.
• Position requires English and Grammar usage skills over 2/3 of time.
• Position requires reading and interpreting instructions over 2/3 of time.
• Position requires repetitive motion under 1/3 of time.