Security Sergeant - Full Time bei None

Role: The Security Sergeant (Shift Leader) plays a vital leadership role in ensuring the safety, security, and well-being of all guest, team members, and assets of The Resort of Summerlin. This position supervises and directs daily shift operations with the Security Department, maintaining a high level of professionalism and service consistent with the resort’s standards of excellence. The Security Sergeant serves as the primary point of contact for security personnel during assigned shifts., ensuring that all activities comply with resort policies, Nevada Gaming Control Board regulations and applicable state and local laws. Adheres to all Company, Safety and Department policies and procedures.  Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the Core Values.

SKILLS/QUALIFICATAIONS:   

• High School Diploma or equivalent required; college coursework or certification in Criminal Justice, Emergency Management, or Hospitality Security preferred.
• Minimum 3 years of security, law enforcement, or military experience required.
• At least 1 year of supervisory or shift leadership experience required.
• Strong leadership, decision-making, and interpersonal communication skills.
• Working knowledge of Nevada gaming and hospitality regulations.
• Proficiency in report writing and standard office software (Microsoft Word, Excel, Outlook).
• Ability to handle high-pressure situations with professionalism and sound judgement.
• Demonstrated ability to lead and motivate diverse teams in a fast-paced, guest-oriented environment.
• Must be able to stand, walk, and patrol for extended periods throughout the property.
• Be available to work nights, weekends and holidays as needed.

REQUIRED CERTIFICATE/LICENSE:  

• Must be 21 years or older.
• Nevada Driver’s License 
• Current CPR/AED Certification 
• Current Alcohol Awareness Training Card (TAM)
• Valid Nevada Gaming Registration  

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Supervisor and coordinate the activities of Security Officers throughout the repost property, including casino areas, hotel towers, parking facilities, and back of house operations.
• Lead by example, demonstrating composure, professionalism, and commitment to guest service under all circumstances.
• Conduct detailed patrols to maintain a visible and proactive security presence, deterring theft, vandalism, and other disturbances.
•  Respond immediately to emergencies, medical incidents, disturbances, and guest or employee issues: take command until relieved by senior leadership or law enforcement.
• Prepare accurate and thorough written reports for all incidents, accidents, and investigations.
• Enforce compliance with all gaming safety, and company policies, maintaining awareness of operational procedures specific to The Resort at Summerlin.
• Collaborate closely with Surveillance, Risk Management, Hotel Operations, and local public safety agencies to ensure coordinated response and documentation.
• Conduct pre-shift briefings, ensuring clear communication of assignments, policy updates, and relevant operational information.
• Mentor, train, and evaluate team members to promote culture of accountability, integrity, and guest-centered service.
• Oversee key control procedures, lost and found processing, and access management for restricted areas.
• Serve as an on-site representative of the Security Management Team, ensuring consistency across all shifts. 

Core Values and Competencies:

• Integrity: Maintains honesty and ethical conduct in all actions and decisions.
• Guest Service: Delivers courteous, professional, and efficient service consistent with The Resort at Summerlin’s hospitality standards.
• Leadership: Fosters teamwork, accountability, and a culture of respect among all team members.
• Preparedness: Demonstrates situational awareness, quick decision-making, and calmness under pressure.
• Professionalism: Upholds the resort’s reputation through polished communication and attention to detail.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a Hotel and Casino environment and in all locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor or other outlets, the noise level increases too loud.  A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers.
• Maintain physical stamina and proper mental attitude to deal effectively with customers and other employees.  
• Follow all grooming & hygiene as well as professional conduct policies outlined in the Associate Handbook when on duty and ensure that each Patrol Officers are following the same proper guidelines.
• Must be able move freely about property.
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 200 lbs.
• Requires lifting items weighing up to 50 lbs.
• Prolonged periods of standing and/or walking.  
• Requires eye/hand coordination. 
• Must have normal vision (corrected to 20/20).   
• Requires use of standard office equipment. 
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals