Parts Correspondent bei Associated Solutions

The Parts Correspondent processes external and internal customer orders in a professional, accurate and timely manner.

Why Choose Associated?

At Associated, we prioritize our team's well-being and growth, offering an array of benefits that enrich your work experience:

• Wage range for this position based on experience:  $23 - $30 per hour
• Comprehensive Benefits: Access a comprehensive benefits package within 30 days of hire, including medical, dental, vision, 401(k) with 100% company match up to 5% employee contribution, FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing, 18 Paid Days Off each year and more.
• Incentives and Support: Benefit from referral bonus programs, retirement plans, and ongoing support for personal and professional development.

To view our benefits, visit our careers page at:

www.associated-solutions.com/careers

Essential Duties and Responsibilities:

• Researches, reviews and sources parts for both external and internal customers.      
• Maintains extensive phone and email contact with vendors, customers, and technicians to ensure timely order fulfillment.
• Processes orders and allocates parts to technician work orders.
• Checks on backordered parts and communicates status accordingly to expedite orders.                        
• Performs related duties as assigned or as the situation dictates.

Required Knowledge, Skills, and Abilities:

• Knowledge of computer such as keyboard, 10-key, Microsoft Office, and ERP system.
• Skilled in customer relations, particularly when communicating via phone.                
• Skilled in both written and oral communications within all levels of an organization both internally and externally.
• Ability to operate various forklifts and complete required SOTM training for the same.
• Ability to perform research and utilize multiple sources in order to expedite orders to fulfill external and internal customer needs.          
• Ability to multi-task, plan and prioritize work, and attention to detail.         
• Ability to exercise sound judgment and apply reasoning.
• Ability to read technical manuals and breakdown diagrams.          

Education and Experience:  

This position requires a minimum of a High School Diploma/GED equivalent.  Incumbent should have a minimum of 1-3 years customer service experience, with an emphasis on the Supply Chain Industry.  Some mechanical background and high-volume call center experience preferred.

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