Behavioral Health Administrative Coordinator bei Advance Community Health

Why Join Advance Community Health

Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life!

Our Benefits

• Company paid Medical Premiums for Employee and two dependents. 
• Dental, and Vision insurance
• 401K participation
• All employees receive their Birthday Off 
• One Floating Holiday

Position Summary

Advance Community Health is seeking a professional and organized Administrative Coordinator to support the Behavioral Health Director. This role oversees daily office operations, manages departmental schedules, coordinates resources, and ensures compliance with internal policies and regulations. The Coordinator will use independent judgment to improve workflow efficiency and advance departmental goals, while also creating a welcoming environment and providing high-level administrative support, including scheduling and meeting coordination.

Essential Duties and Responsibilities

• Serve as the primary administrative liaison between the Behavioral Health Director, clinical providers, and other internal/external stakeholders. 
• Manage departmental calendars, schedule meetings, and coordinate logistics for events, training, and compliance audits. 
• Develop, implement, and maintain administrative procedures to improve operational efficiency and service delivery. 
• Monitor and track departmental performance metrics; prepare summary reports and recommend process improvements. 
• Coordinate procurement of office equipment, supplies, and furnishings in accordance with budgetary guidelines. 
• Maintain oversight of confidential client and employee records in compliance with HIPAA and organizational policies. 
• Review, approve, and submit time-sensitive documentation, including vendor invoices and expense reports, to ensure timely processing. 
• Conduct research, prepare presentations, and assist in drafting policies and administrative protocols. 
• Support the Director with staff onboarding, training coordination, and maintenance of credentialing and licensure records. 
• Exercise independent judgment in prioritizing assignments, resolving administrative challenges, and responding to inquiries without direct supervision.

Education and Experience

• High school diploma or equivalent required; some college coursework in healthcare administration, psychology, business administration, or a related field preferred. 
• Prior experience in medical, behavioral health, or healthcare front office setting strongly preferred. 
• Strong administrative background with proven ability to manage calendars, organize meetings, and support leadership staff. 
• Exceptional interpersonal and communication skills, with a customer-first attitude. 
• Ability to manage multiple tasks efficiently and with attention to detail. 
• Proficiency with electronic health records (EHR), scheduling software, and Microsoft Office (Word, Excel, Outlook, PowerPoint). 
• Ability to handle sensitive information with discretion and professionalism. 
• Demonstrated ability to work independently, make decisions, and maintain confidentiality. 

Preferred Skills 

• Knowledge of behavioral health terminology and workflows. 
• Familiarity with trauma-informed care principles. 
• Experience in a fast-paced outpatient clinic or administrative healthcare setting.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.