Executive Steward bei undefined

Major Responsibilities:

• Ensure that each member and guest receive outstanding service in a friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests always, take pride in representing Yellowstone Club professionally with our members and guests; assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests always.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately. 
• Maintain a favorable working relationship with all Yellowstone Club employees to foster and promote a positive working environment.
• Follow the six tenets of Montana Hospitality

Daily Essential Job Functions: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Daily upkeep and organization of all F&B storage areas.
• Oversight of chemical and cleaning supplies (ordering, distribution, and inventory)
• Ensuring all ware washing equipment is in working order and cleaned properly.
• Ensuring all sanitation related products are ordered and distributed to each outlet.
• Maintaining cleanliness in all back of the house areas including Kitchens and walk-ins.
• Assisting the Executive Chefs & Culinary Director upon request with special projects and initiative.
• Oversees scheduling and ensures the stewarding team is staffed properly daily.

Other Duties and Responsibilities:

• Oversight of seasonal china, glass & silver Inventories (Spring and Fall)
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Always maintain a clean and neat appearance.  
• Communicate regularly and effectively with all employees, supervisors, managers, and directors.
• Project a favorable image of Yellowstone Club to Members and guests always.

• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.  Long hours may be required due to business demands.
• Attend weekly F&B meetings.
• Acts as a mentor to other employees and coworkers to provide superior member service.
• Successfully completes critical aspects of deliverables with a hands-on approach – including maintenance and cleaning of all kitchen equipment, walls, ceilings, vents, drains and floors. 
• Oversees deep cleaning of kitchen areas and other areas as assigned.
• Ensures all china, glass, silver, etc.… is put away in proper areas and organized accordingly.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion – often with deadline pressures.
• Gathers and edits monthly labor reports and prepares final reports for the Culinary Leadership team.

Knowledge, Skills, & abilities required:

• Ability to perform basic mathematical functions.
• Independently initiates, follows-up on, and complete assignments as well as special projects.
• Knowledge of financial systems and proficiency with spreadsheet software.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.
• Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
• At least 3+ years' experience in a Stewarding Leadership role or equivalent.
• At least 3 years' experience in a large resort capacity preferred. 
• Bachelor’s degree preferred, certificate in culinary arts or relevant management field acceptable.
• Comprehensive knowledge of world class hospitality and service management. 

Certificates & Licenses:

• Valid State Driver’s License
• Valid ServSafe Certification 

Computer Skills:

• Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, Outlook, PowerPoint, Team etc.
• Ability to type 45 w.p.m.

Language Ability:

• Able to speak clearly and effectively with members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly.  
• Fluency in Spanish is preferred.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. While performing the duties of this job the employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. 

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.  

FTYR Benefits:

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman 
• Complimentary shift meals 
• Two employee ski days at the Yellowstone Club each month 
• Discounted Ski Pass to either Big Sky Resort or Bridger Bowl 
• Two employee mountain bike/hike days at the Yellowstone Club each month
• 401k eligibility and bi-weekly match
• Medical, Dental, and Vision Benefits 
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman 
• Discounts to over 1000 retailers through ADP LifeMart
• End of season employee appreciation day and retail sale 
• Access to Employee Store in Bozeman 

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