Quality Assurance Analyst bei USmax Corporation

USmax Corporation is seeking a detail-oriented Quality Assurance Analyst to support a Department of Health and Human Services customer. The position will assist the Program Manager (PM), supporting all project deliverables. This includes work plans, budgets, logistics, and post-event surveys and analytics for events. The Quality Assurance Analyst will evaluate and assess the quality and effectiveness of pertinent processes, deliverables, and QA-review activities. 

Duties and Responsibilities

• Monitor and analyze customer support trends to identify areas for improvement.
• Develop, create, and apply criteria for contract performance measurement.
• Compile and analyze statistical data.
• Assess contract performance over time, recommending any corrective actions to PM.
• Ensure that quality assurance standards are achieved.
• Identify strategies to implement improved internal processes.
• Draft and execute quality assurance policies and procedures.
• Perform Final QA Review of contract deliverables, such as meeting materials, reports, workplans, etc.
• Other duties as assigned.

Required Qualifications:

• Proficient in Microsoft Office Applications (Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint); advanced knowledge of Excel formulas preferred,
• Excellent verbal and written communication, and presentation skills.
• Ability to proactively anticipate project needs.
• Ability to anticipate project needs and guide strategy and implementation.
• Strong background in QA and project management best practices.
• Organized, detail-oriented, self-motivated, efficient, flexible, and deadline driven Experience executing in a high-paced, evolving environment with short deadlines.
• Ability to comprehend and provide analysis of deliverables and related customer-facing materials. 
• Demonstrate sound judgment, attention to detail, and critical thinking.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications:

• PMP certification.

Required Experience:

• 5+ years of experience supporting a federal government customer, preferably in a leadership role.

• Demonstrated experience managing cross-functional teams in the federal sector.

Required Education:

• Bachelor’s degree 

Security Clearance Requirements:

Work Location / Schedule:

Travel Requirements: 

About USmax 

USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets.  

Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers. 

USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families.  

USmax is an Equal Opportunity Employer.  Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment. 

For more information about USmax or to apply for a position, visit www.usmax.com.