Atlanta Center for Reproductive Medicine (ACRM) specializes in the treatment of infertility and other reproductive endocrinology disorders. As one of the largest centers in the metropolitan area treating infertility, for 20+ years ACRM has provided care in Advanced Reproductive Technologies (ART), including in-vitro fertilization (IVF), pre-genetic diagnosis (PGD), and egg recipiency. Find out more about our center by visiting http://www.acrm.com
Come Join Our Award-Winning Team!
JOB DESCRIPTION
ACRM is searching for a Permanent Part Time Front Office Account Representative to assist our patients in our Perimeter office. The schedule for this position is rotating weekend and holidays from approx. 6:30am - 12:30pm. There is also the opportunity to float to other locations/positions during normal business hours for coverage purposes.
The Front Office Account Representative is often times the first person that patients will see and is responsible for creating a positive experience that makes all patients feel welcome. The Front Office Account Representative is also responsible for reading and understanding insurance verifications, collecting payment for services rendered, explaining payment responsibility to patient and ensuring insurance company and patient are billed correctly.
ESSENTIAL DUTIES
Greets and receives visitors in a warm and professional manner; Answers phones and provides answers to calls or refers them to the appropriate staff
Checks patients into practice and maintains office flow
Maintains cleanliness and order of lobby items
Reviews all paperwork for completion, consents and accuracy
Balances credit card machine
Maintains 6-day report, charge audit report, Finance report, patient image report, and refund report on a daily and weekly basis.
Maintains additional reports as needed.
Identifies and explains patient balance to patients
Analyzes chart to take any adjustments or insurance discounts
Collects payments, reads and understands alerts in the system and insurance verification
Notifies finance team of any changes in insurance
Scans paperwork into the system
Collects payments, reads and understands alerts in the system and insurance verification
Other duties as assigned
Requirements
Requirements
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION·
High School Diploma/Associates Degree required
Minimum 1-2 years of customer service experience - Medical office experience preferred
Must be able to communicate clearly and effectively
Excellent attendance and punctuality commitment
Excellent customer service skills required
Proficient in Microsoft Office
Must be detailed oriented with ability to multi-task and work independently
PHYSICAL AND MENTAL REQUIREMENTS·
Ability to sit for prolonged periods of time· Manual dexterity to operate a computer and other office equipment· Ability to lift up to 25 pounds without assistance· Ability to push, bend, pull and twist·
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