Case Manager bei Interfaith Community Services INC

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Case Manager/Housing Stability role, you’ll be responsible for providing comprehensive housing-focused case management to participants in the TBRA Program. This role includes assessing client needs, coordinating rental assistance, supporting clients in maintaining stable housing, and ensuring compliance with program requirements and HUD regulations.

The Tenant-Based Rental Assistance (TBRA) Program provides short- to medium-term rental assistance and housing stabilization services to eligible low-income households in Oceanside, CA. The program aims to prevent homelessness, increase housing stability, and support clients in achieving self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following duties and responsibilities are considered to be essential, but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed.

• Conduct intake assessments, eligibility screenings, and documentation verification for TBRA applicants, including income and disability verification.
• Develop individualized housing stability plans with measurable goals in collaboration with program participants.
• Assist participants in securing and maintaining affordable housing, including navigating landlord relationships, lease agreements, and unit inspections.
• Coordinate and monitor rental assistance payments, security deposits, and utility reimbursements in compliance with program policies.
• Maintain regular contact with clients through office visits, phone calls, and home visits to ensure stability and progress toward goals.
• Provide referrals and connections to supportive services such as employment, healthcare, food resources, and mental health services.
• Track client outcomes, complete required documentation, and maintain accurate records in the agency’s database and case files.
• Collaborate with property owners, community agencies, and city staff to resolve issues that may jeopardize housing stability.
• Participate in community outreach, program promotion, and landlord engagement activities to expand housing opportunities.
• Ensure compliance with HUD HOME regulations, Fair Housing laws, and local program guidelines.
• Attend trainings, staff meetings, and case conferencing sessions as required.

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field preferred. Equivalent experience may be considered, required
• Minimum 1–2 years of experience in case management, housing programs, or social services.
• Experience working with homeless or low-income populations strongly preferred.
• Knowledge of HUD regulations, TBRA or Section 8 programs, Fair Housing laws, and local housing resources is a plus.
• Strong organizational and documentation skills with attention to detail.
• Ability to work independently, manage multiple priorities, and maintain professional boundaries.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and database systems.
• Bilingual (English/Spanish) preferred but not required.
• Must have a valid CA driver’s license, reliable transportation, and the ability to conduct occasional home visits.

KNOWLEDGE, SKILLS AND ABILITIES:

•  Ability to establish and maintain professional boundaries with clients
• Requires knowledge and belief in “Housing First” philosophy and strategies
• Excellent communication skills, particularly listening, mediation, and writing skills
• Possess strong organizational skills with the ability to meet a demanding workload
• Creative thinker/adaptive personality
• Knowledge of housing principles, guidelines, laws, and tenant rights
• Knowledge of housing market trends
• Demonstrated knowledge of community resources, social service agencies, and landlords
• Fluency in the English language is required. Bilingual in Spanish preferred
• Sensitivity to cultural and socioeconomic characteristics of the population served
• A commitment to empowering others to solve their own problems
• A conviction about the capacity of people to grow and change
• The ability to establish and set appropriate limits with persons served to help them gain skills and confidence
• Knowledge and skill in identifying housing for low-income individuals and families
• Knowledge of all guidelines and regulations in the Americans with Disability Act
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Knowledge of Windows operating systems as well as Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) MS Access knowledge a plus
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the community and organization
• Work with a spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations, including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Must be able to perform work in a climate-controlled office setting.
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis.
• Occasionally lifts, carries and balances objects weighing up to 30 pounds.
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies.
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking.
• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace.
• Must be able to hear, see, including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins.
• The noise level in the work environment is usually low

Location: Onsite/Oceanside

Hourly Rate: $23.00-$26.00

Hours: Monday-Friday: 8am-5pm

EMPLOYMENT BENEFITS

· Paid Time Off

· Paid Holidays – 13 scheduled

· Flexible Work Schedules

· Medical, Dental, and Vision Insurance

· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan

· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.