
Supporter Relations Team Assistant (fixed term contract) bei Blood Cancer UK
Blood Cancer UK · Edinburgh, Vereinigtes Königreich · Hybrid
- Junior
- Optionales Büro in Edinburgh
Key Responsibilities
- Provide a consistently high standard of supporter care, building positive and lasting relationships across email, phone and social media.
- Provide outbound supporter stewardship over the phone for key events and campaigns.
- Act as a first-line contact for supporter enquiries, delivering prompt, efficient, and empathetic responses in line with service level agreements.
- Represent the organisation professionally to both internal and external stakeholders, ensuring a supporter-centric approach in all interactions.
- Support the Engagement directorate in delivering campaigns and appeals by managing supporter interactions, registrations, and donations.
- Ensure accurate recording of supporter data, communications, and financial transactions in the CRM and other relevant systems.
- Maintain data quality and consistency in line with reporting and income-tracking requirements.
- Ensure adherence to relevant legislation and sector guidelines, including GDPR, Fundraising Regulator standards, and internal policies.
- Take ownership of personal development and contribute to a culture of learning and growth.
- Collaborate with colleagues across teams to review and enhance supporter experience and operational processes.
Skills, Knowledge and Expertise
- Strong working knowledge of CRM databases and Microsoft Office applications, including Word, Excel, and Outlook.
- Understanding of the value and importance of capturing, maintaining, and using data to meet supporter needs.
- Understanding of personal data and GDPR principles in a supporter or customer-facing context
- Excellent written and verbal communication, with the ability to adapt style and tone to suit a range of audiences.
- Strong attention to detail.
- Strong interpersonal skills; builds and maintains collaborative working relationships to support team cohesion and shared goals.
- Ability to manage multiple projects simultaneously and prioritise effectively under pressure.
- Experience or willingness to learn and use CRM or database, including data entry and using insights to inform service.
- Experience of making or receiving high volumes of phone calls from supporters or customers.
- Experience or willingness to work collaboratively with other teams to develop or deliver products and communications