Government Onboarding Manager bei Granite Telecommunications, LLC

General Summary of Position:

• The Government Onboarding Manager at Granite is responsible for leading the end-to-end onboarding process for Granite’s Government (platinum-tier) clients.
• This role ensures a smooth and seamless transition from sales to service activation by coordinating all aspects of implementation with internal departments and serving as the primary point of contact for new enterprise customers.
• Granite is looking for a highly organized, customer-focused professional who can manage complex onboarding workflows while delivering an exceptional client experience.

Duties and Responsibilities:

• Serve as the primary onboarding contact for newly signed Government accounts, ensuring a white-glove experience throughout the setup process.
• Develop and manage detailed onboarding plans tailored to each client’s needs, including timelines, deliverables, and dependencies.
• Coordinate internally with sales, provisioning, engineering, billing, and account management teams to align resources and ensure execution.
• Schedule and lead client kickoff calls, manage expectations, and communicate regular status updates.
• Track onboarding milestones and proactively address any roadblocks or escalations.
• Ensure all account setups are fully compliant with Granite’s service standards and client-specific technical or operational requirements.
• Deliver documentation and training to clients as part of handoff to long-term account managers.
• Partner with Government Account Managers to ensure a smooth transition into ongoing support.
• Document onboarding processes, gather feedback, and recommend improvements to enhance the client experience.
• Must have the ability to obtain P2 Government Clearance.

Required Qualifications:

• Bachelor’s degree or honorable discharged veteran status.
• Excellent customer service, organizational, and multitasking skills.
• Strong attention to detail and ability to manage multiple high-profile accounts simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong written and verbal communication skills, including the ability to present to executive-level clients.

Preferred Qualifications:

• Experience onboarding or implementing services for enterprise or government clients.
• Familiarity with telecom products and provisioning workflows (e.g., SIP, POTS, VoIP, MPLS).
• Previous experience in customer success, project coordination, or technical account management.
• Ability to work cross-functionally and influence without direct authority.