Telco Business Specialist bei JB Hi-Fi & The Good Guys

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

The Telco Business Specialist is responsible for contacting, qualifying and closing sales with prospects within the Telco Small Business Category. This position plays a fundamental role in achieving JB Hi-Fi Business customer acquisition and revenue growth objectives.

Key Responsibilities: 

• Proactively contact, qualify and close leads generated from retail stores and the commercial sales team.
• Review and allocate leads to the appropriate Telco Business Development Managers, JB Hi-Fi Retail Business Specialists, and TGG Trade Specialists.
• Understanding customer needs and requirements through scoping and qualification.
• Support the development of sales campaigns to drive new sales and products. 
• Consistently meet or exceed established sales targets and key performance indicators (KPIs).
• Build and maintain trusted relationships with customers to understand their existing and future business needs. Including gaining a thorough understanding of their objectives, buying criteria, and decision-making processes.
• Manage the end-to-end sales process, ensuring a seamless and professional customer experience.
• Ensure the timely and successful delivery of services aligned with customer needs and objectives.
• Present innovative business solutions to potential clients through direct communication (face to face meetings, telephone calls and emails).

• Strong knowledge of telecommunications, with a strong focus on Telstra products, services and systems.    
• Proven experience in both B2B & consumer sales and services, with a track record of achieving sales and profit targets
• Demonstrated experience in phone-based sales (advantageous)
• Working knowledge of Salesforce CRM (preferred)
• Excellent communication skills, including active listening, persuasive presenting skills and clear articulation across diverse audiences.
• Strong organisational and administrative capability with the ability to effectively prioritise workload and proactively problem solve.
• Client-centric approach, committed to delivering tailored business solutions that meet unique customer needs.

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!