Volunteer Engagement Coordinator bei Houston Food Bank

Description

 ** Schedule: Monday - Friday, 7:30AM - 4:30PM, every other Saturday ** 

POSITION SUMMARY:

The Volunteer Engagement Coordinator is the first point of contact for Houston Food Bank (HFB)’s new and returning volunteer groups. This position is an ambassador for HFB’s volunteer experience and is knowledgeable of the various volunteer programs and onsite opportunities available. The Volunteer Engagement Coordinator supports volunteers along the volunteer Journey, including overseeing the volunteer management system with group registration, group scheduling, confirming group numbers, and other logistical planning needs. This position coordinates and aims to accommodate any special requests including group tours, catering services, project area coordination, corporate groups, media logistics, and other special events in a welcoming manner. 

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly). 

ESSENTIAL JOB FUNCTIONS:

1. Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
2. Oversees the full volunteer group scheduling process by responding timely to volunteer inquiries via phone and email.
3. Maintains the volunteer management system with necessary group registration information.
4. Greets volunteer groups upon arrival, assists with the check-in process, provides support to any questions or issues that arise, and supports in project areas during their volunteer experience.
5. Attends meetings to provide updates about scheduled volunteer groups with a focus on logistics that may impact the production team (i.e., group size, project area, conference room requests, HFB tours, and other special requests)
6. Attends recruitment fairs at various offsite locations to promote and recruit potential volunteers (some outdoor event support as needed).
7. Collaborates with Volunteer Services leadership and team members on identifying new opportunities to improve the volunteer experience.
8. Supports scheduled corporate volunteer events, media coverage, special onsite events, HFB east branch tours, and community outreach for prospective volunteers.
9. Gathers and compiles updates for email newsletters to highlight upcoming volunteer opportunities, volunteer spotlight stories, and HFB organizational changes to existing volunteers and community partners.
10. Implements initiatives to improve the volunteer experience including a volunteer recognition programs. 

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

Requirements

QUALIFICATIONS:

Education/Experience:

• High School Diploma from an accredited school or general education development (GED) certificate, bachelor’s degree preferred
• Minimum of 2 years’ experience in an administrative support role 
• Minimum of 2 years’ experience with in-person customer service
• Minimum of 1 year experience with volunteer program preferred
• Minimum of 1 year experience with scheduling and event coordination preferred

Certificates, Licenses, and Registrations:

• Must have reliable transportation, a valid driver’s license, and insurance.

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Proficiency in Microsoft Word, Excel, and Outlook; Knowledge of CRM systems
• Ability to work on multiple projects with minimal supervision and manage one’s own time effectively 
• Skilled in giving full attention to what other people are saying, taking time to understand, asking questions as appropriate, and not interrupting 
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to effectively present information and respond to questions from staff, partner agencies/schools, clients, donors, community organizations, and the public in both oral and written form 
• Excellent verbal and written communication skills 
• Excellent interpersonal skills with a demonstrated ability to work well with people at all levels, and a strong commitment to teamwork 
• Integrity, enthusiasm, perspective, flexibility, and a strong work ethic 
• Willingness to travel and work outside of the office as necessary 
• Comprehensive knowledge of standard office practices, procedures, equipment, and techniques 
• Attention to detail and being proactive 
• Strong organizational skills 
• Ability to handle difficult and stressful situations with professional composure 
• Ability to work effectively within a complex organizational structure 
• Ability to adapt to changes in the work environment; manage competing demand
• Ability to work with a diverse population 

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES:

Action-Oriented / Customer Focus /Drives for Results / Priority Setting / Managerial Courage Interpersonal Savvy / Creativity / Standing Alone / Time Management / Decision Quality / Self-development / Patience  

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 10 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse.  

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED:

Travel is required for this position (up to 10% of the time and on a domestic basis within our 18-county service area). 

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.