Commercial Flooring Account Executive bei Henricksen

Description

About Henricksen

Henricksen (Itasca, IL) is a full-service contract furniture, flooring, and architectural products dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 300+ full-time employees, and  annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural  solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest  privately-owned dealer partners of HNI in the United States. HNI’s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International. 

• Strategic Selling. Build a diverse network to generate viable leads across market and/or vertical. Qualify leads into potential clients through in-depth needs analysis and consultation efforts. Apply depth of product line knowledge to explore, clarify, and influence client needs. Collaborate with internal team to formulate and present competitive quotes that optimize client investment and gross profit. Engage with other Account Executives and partners to cultivate leads and best position organization for the win. Develop and present compelling pitches that represent appealing solutions and organization’s brand. Handle objections proactively with skilled negotiations and a win-win approach. Orchestrate efficient close of sale as required (e.g., signed orders, client purchase orders, deposits).
• Business Growth.  Complete accurate annual sales plan and maintain quarterly alignment with organization, market, and/or vertical sales targets. Maintain accountability for contributions to monthly, quarterly, and annual sales targets, margin and new business goals. Approach business opportunities in ways that optimize organization’s probability for success. Provide monthly reports on sales forecast and new leads as required. Collaborate with VP of Sales, Sponsor, and Business Development to develop strategic approach to pursue and close business. Capitalize on special sales and discount programs to promote designated manufacturer/partner and organization growth.
• Project Leadership + Execution. Attend pre-bid walkthroughs. Schedule and facilitate coordination, pre-installation, and progress meetings and site visits required by project. Review site conditions and scope with estimator for accurate take-offs. Prepare proposal and review with client. Review plans, drawings, and specifications for accuracy, completeness, and correctness, prior to order placement. Serve as main contract point for all activities, services, orders, change order, and client needs. Monitor and resolve scope adjustments proactively and with mutual satisfaction between client and organization. Reinforce the execution of relevant core processes and positive team interactions. Plan and supervise product delivery and installation, including performance of work, installation administration, and timeliness of task completion. Identify, manage, and finalize punch list with installation partner and client ensuring accuracy, signoffs, and resolution of discrepancies. Maintain weekly touchpoints as required to maintain engagement and alignment of the team. 
• Client Relationship Management. Respond to client inquiries, requests for information and/or quotations, problem resolution, etc. in a timely manner. Assist accounting department with collection of any outstanding client debt. Function as client advocate for internal order fulfillment performance and service products. Oversee and foster quality relations/interactions with client team, its employees, and third parties engaged on work. Ensure client gets frequent and regular reports on order status, project progress, and overall client activity status. Maintain a comprehensive view of the client’s needs, goals, and expectations for the account. Monitor client satisfaction and efforts to ensure an exceptional client experience.
• People and Culture Development. Coach and collaborate with sales team for increased mutual success. Engage and model organization’s Core Values across interactions and relationships. Establish and nurture inclusive relationships with colleagues and across sales teams. Maintain accountability for ongoing learning and improvement required to perform job. 

Requirements

Qualifications - Education and Experience 

Required – 

• High school diploma or equivalent
• Two+ years’ experience in floor covering sales, project management or installation lead role
• Skilled at leading or collaborating within sales or project team
• Able to read blueprints, conduct field verifications, site measurements, and flooring and site surveys
• Proficient in project estimation and budget management skills
• Proficient in product and technical knowledge, including correct product applications, custom applications and pricing, price estimating and solicitation 
• Proficient and effective communicator (written and verbal) across various audiences and situations
• Aptitude and potential in leadership and negotiations
• Ability to handle multiple accounts or projects concurrently 
• Proven track record in project, client, and relationship management
• Ability to think strategically through the sales process
• Conscientious and flexible, with a strong work ethic and problem-solving orientation
• Self-motivated and self-directed learner
• Proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint) 

 Preferred -  

• Experience in contract flooring dealership or related industry
• Ability to deliver effective presentations in front of varying audiences (sizes and representation)
• Strong network with interior design and/or commercial general contractor community
• Experience with business application software (i.e., manage inventory management and order processing), and spreadsheet development and analytics

Additional Information

Henricksen offers competitive wages based on skills and experience as well as comprehensive benefits packages. As an Equal Opportunity Employers, Henricksen is fully committed to cultivating a culture that is inclusive and integrates its Core Vales in every action, every interaction, and every decision that is made.