Operations Support Associate bei Associated Fire Protection Inc

Description

Associated Fire Protection is currently recruiting for an Operations Associate. Primary duties to include but are not limited to assisting in the day-to-day operations of the Operations Department. Operations associate would provide direct administrative support to supervisor and team.

About Us

Associated Fire Protection, founded in 1947, is a leader in fire protection and life safety. We have offices located through New Jersey and New York, as well as a branch in Utah. We are seeking motivated individuals to join our growing team. While previous experience in fire protection is a plus, we are also looking for people looking to make a change to an industry that is dedicated to protecting lives and property. We are very passionate about our work, but understand that our family, friends and other interests play an important role in our lives. If you are thinking about making a change, give us a shout.

Job Specific Functions to include but are not limited to:

• Assist with administrative tasks including but not limited to, scheduling meeting, answering phones, making appointments, etc.
• Promptly answer customer and staff inquiries.
• Provide excellent customer service and maintain relationships with customers, vendors and staff.
• Assist with the onboarding tasks for new employees, including but not limited to licensing and certification coordination, scheduling training, and confirming all onboarding tasks related to operations is completed within required timeframe.
• Serve as customer service backup.
• Serve as backup for operations coordinate which would include but no be limited to scheduling technicians, processing work orders, and communicating with customers and technicians.
• Run the permit process.
• Order supplies and material for jobs as needed.
• Assist with maintaining licensing, certifications, and badges for employees including but limited to directly working with customers to procure badges, and maintaining logs, expirations and renewals.
• Manage operation managers’ schedule and set up appointments as needed.
• Assist with workorder process including but not limited to making sure work orders and jobs are completed in the system and proper time and material is listed.
• Assist with invoicing and collection calls as needed.
• Assist with all operations department functions as needed.
• Assist with sourcing, qualifying and coordinating subcontractors.

General Functions

• Communicate effectively with customers, vendors, employee and other correspondences.
• Comply with federal, state, and company policies, procedures, and regulations.
• Attitude and actions are in line with company’s mission statement, vision and values.
• Show initiative by sharing ideas that may increase company profitability and help the company reach its goals.

 Benefits Offered

• This position offers benefits including Medical Care, Dental Care, and Vision Care.
• Competitive pay.
• Paid time off (PTO) and sick leave.
• Supplemental Life and Supplemental Insurance.
• Flexible spending (FSA), medical, dependent care (DCA), and commuter benefits.
• 401k.

Requirements

Additional Requirements/Experience including but not limited to:

• Previous experience scheduling field employees is required.
• Two years of related experience scheduling is preferred.
• Excellent organizational skills are required.
• Excellent interpersonal skills are required.
• Familiarity with the Fire Protection industry is preferred.
• Must have experience working with Microsoft Office in particular, Microsoft Word, PowerPoint and Excel.
• Must be able to keep appointments and show up to work on time.
• Must be able to pass pre-employment physical, drug screen and any applicable background screens/checks.
• Must be a team player and treat others with respect.
• Attitude and actions are in line with company’s mission statement, vision and values.
• The position has frequent periods of stress. Ability to work in a fast-paced environment and under pressure as needed.
• Must be able to understand and comply with the company’s safety and employment policies
• Ability to make sound decisions. This may include making on-the-spot decisions.
• The position has frequent periods of stress. Ability to work in a fast-aced environment and under pressure as needed.