- Professional
- Optionales Büro in Hayward
The Install Coordinator is responsible for planning, support of scheduling, and coordinating installation projects from start to finish. You will schedule installation jobs and prepare the installers so they can accomplish the highest quality installations, every time. This role ensures that projects are completed on time within scope, and to customer satisfaction while maintaining efficient communication between customers, installers, vendors, and internal departments.
Key Responsibilities
- Schedule and coordinate installation appointments with customers and field technicians
- Communicate project details, timelines, and expectations to installation crews
- Serve as the primary point of contact for customers before, during, and and after installation
- Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
- Track the status of installations and provide updates to management
- Prepare and distribute work orders, job packets, and related documentation
- Verify that materials and equipment are ready and available for scheduled installs.
- Work with vendors, suppliers, and logistics teams to resolve delays or shortages.
- Maintain accurate records of completed installations, change orders, and customer communications.
- Assist with billing, invoicing, and job costing as needed
- Address customer questions, concerns, and follow-up requests promptly and professionally.
- Support compliance with safety, quality and company policies
- Professionally answering the phone in a polite, friendly manner
- Know how to establish customer rapport to ensure highest levels of satisfaction.
- Participate actively in all formal exercises and on-the-job training
- Assist in completing accurate and timely paperwork.
Skills, Knowledge and Expertise
- High School Diploma
- Previous experience in scheduling, dispatching, or project coordination
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Proficient with scheduling software, CRM Systems and Microsoft Office
- Ability to work under pressure and adapt to changing priorities
- Detail-oriented with strong problem-solving skills
Benefits
- $20-$30/hourly (based on experience)
- Full time with overtime as necessary
- Health, Dental & Vision Insurance/Eligible for HSA
- Paid holidays, sick days and vacation
- 401K
- Stock options
