Sr. Training Technology Coordinator I (II) bei Pjm
Pjm · Audubon, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Audubon
Flexible Work Arrangement: Hybrid
The Sr. Training Technology Coordinator is responsible for supporting and coordinating the management of a wide array of training technology and simulator tools employed by the State & Member Training department. This includes, but is not limited to laptop computers, networking equipment, audio/visual equipment, and other specialized software. This role serves as the main point of contact for all of the department's training technology and associated equipment.
Essential Functions:
Partners with other department staff on all matters related to training technology and equipment.
Coordinates maintenance and ensures the proper functioning of all department training technology and equipment, in accordance with department policies and procedures.
Provides troubleshooting and technical support to ensure the use of technology is successful during in-person and virtual training events.
Leads the set-up and tear down of training equipment for in-person training events, providing guidance and direction to department staff, staff from other internal departments, as well as external vendors.
Provides technical support for content development, including the use of various simulation, content authoring and audio recording tools.
Creates and documents procedures and guidelines, then evaluates the need for refinement after each event based on lessons learned and customer / member feedback.
Works to continually improve and enhance the training technology to enhance the member experience.
Participates in site visits and tours to ensure technology and logistical requirements will be met at the best price.
Partners with PJM Procurement Department to ensure all services are rendered at the most competitive price point available.
Works closely with the Manager of State and Member Training to ensure all events and projects are completed (on-time, on budget).
Characteristics & Qualifications:
Required:
Bachelor's degree in Engineering, Computer Science or equivalent work experience skills in various IT systems, networking, asset manage
At least 5 years of work experience
Ability to produce high-quality work products with attention to detail
Ability to communicate effectively in a team environment
Experience in quantitative and qualitative analysis
Experience using verbal and written communications skills
Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
Ability to troubleshoot and provide technical support
Ability to research, identify, and evaluate new and emerging technologies and recommend strategic initiatives
Experience operating a variety of current A/V technologies
Ability to work independently and to train, guide or assist others to perform complex assignments
Demonstrated ability to learn and implement new technologies quickly
Preferred:
MBA degree
Experience with PJM operations, markets, and planning functions
Experience supporting any of PJM Committees
Experience with IT Asset Management
Experience with e-learning content authoring tools such as Adobe Captivate, Xyleme
Ability to apply graphic design skills and tools in the composition of technical documentation including flow charts, diagrams, and presentation materials
Experience using Adobe Creative Suite
Experience with audio/video production/editing
Experience using HTML/CSS/JS, Microsoft SharePoint, and Microsoft Visio
Experience with Powershell Scripting and XML