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Sr. Training Technology Coordinator I (II) bei Pjm

Pjm · Audubon, Vereinigte Staaten Von Amerika · Hybrid

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Flexible Work Arrangement: Hybrid

The Sr. Training Technology Coordinator is responsible for supporting and coordinating the management of a wide array of training technology and simulator tools employed by the State & Member Training department. This includes, but is not limited to laptop computers, networking equipment, audio/visual equipment, and other specialized software. This role serves as the main point of contact for all of the department's training technology and associated equipment.

Essential Functions:

  • Partners with other department staff on all matters related to training technology and equipment.

  • Coordinates maintenance and ensures the proper functioning of all department training technology and equipment, in accordance with department policies and procedures.

  • Provides troubleshooting and technical support to ensure the use of technology is successful during in-person and virtual training events.

  • Leads the set-up and tear down of training equipment for in-person training events, providing guidance and direction to department staff, staff from other internal departments, as well as external vendors.

  • Provides technical support for content development, including the use of various simulation, content authoring and audio recording tools.

  • Creates and documents procedures and guidelines, then evaluates the need for refinement after each event based on lessons learned and customer / member feedback.

  • Works to continually improve and enhance the training technology to enhance the member experience.

  • Participates in site visits and tours to ensure technology and logistical requirements will be met at the best price.

  • Partners with PJM Procurement Department to ensure all services are rendered at the most competitive price point available.

  • Works closely with the Manager of State and Member Training to ensure all events and projects are completed (on-time, on budget).


Characteristics & Qualifications:
Required:

  • Bachelor's degree in Engineering, Computer Science or equivalent work experience skills in various IT systems, networking, asset manage

  • At least 5 years of work experience

  • Ability to produce high-quality work products with attention to detail

  • Ability to communicate effectively in a team environment

  • Experience in quantitative and qualitative analysis

  • Experience using verbal and written communications skills

  • Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

  • Ability to troubleshoot and provide technical support

  • Ability to research, identify, and evaluate new and emerging technologies and recommend strategic initiatives

  • Experience operating a variety of current A/V technologies

  • Ability to work independently and to train, guide or assist others to perform complex assignments

  • Demonstrated ability to learn and implement new technologies quickly


Preferred:

  • MBA degree

  • Experience with PJM operations, markets, and planning functions

  • Experience supporting any of PJM Committees

  • Experience with IT Asset Management

  • Experience with e-learning content authoring tools such as Adobe Captivate, Xyleme

  • Ability to apply graphic design skills and tools in the composition of technical documentation including flow charts, diagrams, and presentation materials

  • Experience using Adobe Creative Suite

  • Experience with audio/video production/editing

  • Experience using HTML/CSS/JS, Microsoft SharePoint, and Microsoft Visio

  • Experience with Powershell Scripting and XML

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