Dispatcher - Retail Systems (20253) bei Bizerba USA Inc.

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For our location in Richmond, VA we are looking for a

Dispatcher - Retail Systems

Coordinate, Communicate, and make an impact as a Dispatcher!

We are seeking an entry-level Dispatcher to support our Bizerba portfolio solutions for customers in our Retail Division. A successful Dispatcher will have a customer-focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects. You'll also play a crucial role in ensuring the efficient and timely coordination of services, vehicles, and personnel, a responsibility integral to our company's success. Please be advised that this role requires on-site reporting.

Your tasks

• Receive incoming telephone calls, assess, and dispatch service calls.
• Prioritize and determine best available technician to complete job.
• Provide feedback to the call center for improvements and customer concerns.
• Provide field team with parts support to help minimize return trips.
• Provide backup to fellow dispatchers as needed.
• Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
• Ensure proper communication with customer to gather all pertinent information for service call.
• Consistently follow-up with customer to ensure completion and satisfaction.
• Track all service calls and provide service call reporting and metrics to management.
• Maintain service call logs and service manuals.
• Perform work according to the Bizerba Policy and Procedures Manual

Your profile

• High school diploma or equivalent required. An associate degree in logistics, transportation, or a related field is a plus.
• Minimum of 2 years of experience in dispatching, call center, logistics, or transportation is preferred.
• Proficient in using dispatch software, GPS systems, and other relevant technology. CRM and SAP knowledge is a plus
• Strong computer skills necessary (MS Office, including Outlook)
• Excellent organizational and time-management abilities.
• Ability to multitask and work in a fast-paced environment.
• Strong customer service and communication skills, both verbal and written.
• Problem-solving skills with the ability to think quickly and make decisions under pressure.
• Understanding of local geography, transportation regulations, and industry best practices.
• Occasional lifting of up to 20 lbs
• Ability to work in a sitting position for extended periods.
• Available Mon-Fri 8a-5p (must be available to work weekends on an on-call shift, as needed)