Intern, Software Implementation Consultant bei Ad Astra Information Systems, LLC

*This is a full time/ in-office 8-week summer internship, June 1 to July 31, 2026, in Overland Park, KS. Incoming juniors or seniors majoring in Management Information Systems (MIS), Business Information Analytics, or similar are encouraged to apply.

About Us:   

By combining our unparalleled domain expertise with leading edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. Simply put, we help students graduate faster.  

Our Core Values:    

• We honor God given talents: Our teams are given awareness of and alignment to their gifts and therefore set up to succeed.   
• We are Unpretentious: We are willing to let others take the spotlight.   
• We are Passionate: We are passionate about protecting the value of Higher Education.    
• We are Pioneering: We have a pioneering spirit to try new things without fear of failure.    
• We are Fun: We understand that the health of our relationships will make or break our team. We work hard, we play hard.   
• We have Grit: We push through failure and challenges and learn from them.    

About You:   

You love new challenges and are excited to be fully immersed in projects that provide real world experience. You know the value of higher education and are eager to help Ad Astra tackle problems to help us graduate students faster. You love collaborating and you're not afraid to fail. You are looking forward to implementing new initiatives in a dynamic work environment.

Core Competencies:   

• Problem Solving  
• Collaborative Communication  
• Sense of Urgency 
• Results Focus  

Core Responsibilities:   

• Troubleshoot complex client issues and provide clients with consultation on findings  
• Ensure that a set of standard methodologies and processes are used to effectively assess issues and provide adequate solutions.  
• Apply system analysis and procedures to determine hardware, software, or system specifications during the support process.  
• Partner with other internal resources to establish short-term and long-term solutions for client issues.  
• Manage personal queue of open tech support issues.  
• Use internal research, client conference calls, and collaboration with associates to resolve issues in a timely manner.  
• Be knowledgeable of and abide by internal regulations while supporting our cloud based hosted solutions for cloud customers.  
• Assist in the creation and maintenance of help file and training documentation to provide pro-active support to the client base.  
• Maintain and aspire to exceed team and company goals 
• Suggest innovative ideas to increase productivity and improve the overall experience  
• Shadow department specific professionals to better understand the different business processes of Ad Astra  
• Work with Engineering and/or Support Services teams to better understand the software development process including Agile methodology  
• Provide feedback to company management on internship program and make recommendations to improve this program moving forward  

Requirements:    

• Effective presentation and research skills  
• Ability to multi-task, prioritize with effective time-management  
• Enthusiastic and passionate  
• An inquisitive, open mind and the ability to think outside of the box 
• A determined, agile, and patient approach to problem solving 
• Good communication skills, both verbally and in writing 
• A willingness to continually improve competencies 
• Ability to work collaboratively within and across teams and to organize time accordingly 
• Attention to detail 

Preferred Skills:    

• Office 365 (Outlook, Word, Excel, PowerPoint) 
• Salesforce

Ad Astra Information Systems, LLC. is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business need.