Lead Receptionist bei BWAC

We have an exciting opportunity for a Senior / Lead Receptionist to join our Liverpool office. This is a permanent, full-time position (Monday to Friday, 36.25 hours).

Our Workplace Services hub area provides professional operational services across all workplace and facilities management including; property and asset management, building maintenance, environmental management, front of house services and corporate social responsibilities. Delivery of our services ensures considered design and management of a compliant, comfortable, and harmonious environment, to create an optimal workplace experience and promote employee wellbeing.

The role of Lead Receptionist is to provide the highest level of customer service, being a brand ambassador and presenting an approachable and efficient image of the firm when welcoming external and internal visitors to our offices. The Lead Receptionist will also deliver concierge contact services including, first point of contact for all colleagues and visitors, meeting management, receptionist duties and administration support for the office as well as provide training support for receptionists where needed.

A snapshot of your day:

• Warm and professional welcome and hosting of clients, suppliers, and employees in a competent, and supportive manner, maintaining excellent verbal, physical and written communications.
• Manage reception cover rota and work distribution for absences and out of hour events, daily office checklist and ensure Front of House manual and meeting room manuals are regularly maintained.
• Deputise for Office and Facilities Supervisor and carry out routine arrangements, and support the Workplace Team Managers with firmwide administration to ensure the smooth and consistent running of all Front of House services and contributing to all continuous improvement projects and initiatives
• Audit catering firms regularly to review quality standards and value; identifying and proposing if new caterers are required.
• Booking, setting up and management of meeting rooms to a consistent and high standard, and organising catering and refreshments for internal and external meetings and events.
• Claiming and processing Front of House service requests from our Helpdesk system.
• Regular audit of security passes (visitor, staff, contractor)
• Monitoring and ordering of supplies and associated finance requisitions, including; office groceries, fruit, café and, janitorial supplies.
  
  
   

We would love to hear from if you have: 

• Intermediate level skills in Microsoft Office 365 (e.g., Outlook, Word, Excel, PowerPoint, SharePoint) and soft phone and internal messaging systems (e.g. MS Teams)
• Experience using database systems and customer service ticket requests systems
• Excellent communication skills using different methods (written and verbal)
• Ideally 2 - 3 years experience in a client facing customer services, front of house, concierge, or reception role
• Demonstrable skills and relevant understanding of hosting small business and social events
• Confident in ability to make valued judgements and act accordingly, and motivated and driven in excellent service delivery and good role modelling to inspire others.
• Ability to demonstrate successful working relationships within a team
• Responsive to changing needs with a polite and courteous manner to clients, suppliers, and colleagues
• Excellent administration skills and good understanding of data entry and analysing tasks
• Previous experience in a professional services industry would be preferable but not essential

What’s in it for you:

• Competitive discretionary annual bonus.
• Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.
• A generous pension scheme where we contribute 8% of your salary from day one of your employment.
• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.
• Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm)
• A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies
• For a full list of benefits, please click here  

Happy to talk flexible working

Please note, this role is not eligible for sponsorship.

Accessibility 

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here   

Not quite the right opportunity for you this time? 

For more about us and other Careers at BW, please click here 

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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to [email protected].