Division and Testing Specialist bei Lakeshore Technical College

 LAKESHORE'S MISSION:
Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.9% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts 
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings

Lakeshore also offers generous paid time off starting with 10 days of vacation, 9 days of sick time, 6 days of personal leave,
10 holidays, and a one-week winter break.

Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed six Fridays during summer

Benefits begin the first of the month coinciding with or following hire.
For additional information on our vast array of benefits, read through our benefits guide.

SHIFT: Days / Evenings / Weekends | Flexible based on the needs of the College.

POSITION SUMMARY: Provide administrative support and customer service for the Business, Education, and Culinary Arts division and serve as Testing Center staff. Understand organizational core processes as they relate to department activities and college initiatives. Manage the scheduling process utilizing administrative system software within the institutional areas of responsibilities. Use college systems to obtain information for reports and in making decisions. Perform job responsibilities without direct supervision; maintain confidentiality and ability to work within a variety of situations and a diverse population. Provide exceptional customer service, high visibility and communications to all customers by promoting a positive image of the college internally and externally. SHIFT: Day / Evening / Weekend hours | Flexible based upon the needs of the Collegeas

LOCATION:  Lakeshore College – Cleveland, Wisconsin
 

POSITION SUMMARY: Provide administrative support and customer service for the Business, Education, and Culinary Arts division and serve as Testing Center staff. Understand organizational core processes as they relate to department activities and college initiatives. Manage the scheduling process utilizing administrative system software within the institutional areas of responsibilities. Use college systems to obtain information for reports and in making decisions. Perform job responsibilities without direct supervision; maintain confidentiality and ability to work within a variety of situations and a diverse population. Provide exceptional customer service, high visibility and communications to all customers by promoting a positive image of the college internally and externally. 
 

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(30%) Program Support
•    Support faculty, deans, and associate deans in annual program planning and assessment processes. 
•    Develop, input, and manage division master course scheduling and resolve schedule conflicts. Support dean/associate dean to develop and maintain faculty schedule and associated payment. 
•    Coordinate enrollment activity, including grade and attendance entry, as needed, grant enrollment, and manage course wait lists. 
•    Collaborate with other areas of the college to support students and the division. Represent division on cross-functional campus-wide committees and activities. 
•    Manage and support program advisory committee meetings. 
•    Coordinate, working directly with faculty and division leadership, program orientations, student internships, and off-site agreements.

(25%) Administrative Office Operations
•    Serve as a professional line of communication between students, faculty, and instructional leaders.
•    Issue direct divisional leadership support.
•    Maintain functional knowledge of required student information systems and other college platforms.
•    Serve as division liaison to support college initiatives, such as Credit for Prior Learning, Dual Credit, high school relations, and divisional tours.
•    Work with faculty and division leaders to determine course planning.
•    Support basic budgeting and spending needs, such as expense tracking, budget monitoring, purchasing, and inventory monitoring.

(25%) General Testing Services & Special Projects
•    Assist with administering tests required for instruction, individuals, and employers. 
•    Schedule and maintain appropriate records of student assessments.
•    Maintain a high level of knowledge and understanding of testing software, policies, and procedures. Adhere to regulations and rules set by testing publishers and external agencies, such as the Department of Instruction and the Department of Education. 
•    Maintain test integrity using camera surveillance, active proctoring, and train staff to identify violators. Interface with faculty, deans, and college leadership when test security is breached.  
•    Work within confidential environment in regard to exam results and student completion.
•    Explain test-taking procedures and protocols to testers.
•    Prepare, send, track, and bill HSED High School contracts.
•    Assist with dual credit and articulation agreement tracking.

(10%) External Partner Collaboration and Communication
•    Provide excellent customer service to external customers and stakeholders, including enrolled and inquiring students.
•    Communicate learning opportunities to external partners, including employers, potential students, and other inquiries.
•    Coordinate division participation with tours, college events, and college public relations activities.

(10%) Division-Specific Duties 
•    Proctor student exams, as needed.
•    Facilitate the Background Information Disclosure review process and/or documentation of academic preparedness step completion.
•    Coordinate clinical and off-site educational training opportunities.
•    Serve as a liaison between external accreditors and agencies.
•    Provide support for shared program documentation and work with collaborating colleges to gain necessary materials and information.
•    Assist in onboarding new faculty and staff.
•    Train new division specialists.
•    Provide Grants Management Support for program-related grants. Enter enrollments, and attendance, and assist with grant reporting.

EDUCATION AND EXPERIENCE:
•    Associate’s degree in a related field from a regionally accredited college or university is required.
•    Two years of relevant occupational experience required.

CERTIFICATIONS, LICENSURE, REGISTRATION:
•    None.

KNOWLEDGE
•    Knowledge of Lakeshore’s mission, vision, and strategic direction.
•    Knowledge of planning, organizational, prioritization, and multi-tasking strategies.  
•    Understanding of how to maintain effective working relationships with students, staff, and the public.

SKILLS
•    Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
•    Excellent written and verbal communication skills.
•    Strong organizational and time-management skills.
•    Effective interpersonal skills and customer service skills.
•    Strong critical thinking and problem-solving skills.

ABILITIES
•    Adapt quickly to new and changing technology.
•    Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
•    Work independently, as part of a team, and/or with minimal supervision.
•    Present self in a professional, ethical, and respectful manner at all times.
•    Use discretion and maintain a high level of confidentiality.
•    Prioritize and manage multiple projects or tasks, maintaining deadlines.
•    Establish and maintain effective working relationships and relate successfully with staff, students, and all stakeholders.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
•    While performing the duties of this job, the employee is regularly required to sit and talk or hear.
•    The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 
•    The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
•    The employee must occasionally lift and/or move up to 25 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
•    Work environment may require multi-tasking.  
•    The noise level in the work environment is usually moderate.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 
 

CONDITION(S) OF EMPLOYMENT:
•    Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
 

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