Case Manager - Outreach bei City of Greeley

Full Salary Range: $67,600 – $91,300 annually

Anticipated Hiring Range: $67,600 - $79,500 annually 

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards

The City of Greeley is proud to offer a robust benefits package in addition to your wages.  This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more. 

Benefits: This position is benefits eligible. Please view our benefits guide here.

City of Greeley:  Work, Live, and Play in Greeley:   https://youtu.be/hX-4F0pG0OY

JOB SUMMARY:

Responsible for providing case-management support using the Housing First model, Trauma Informed Care, Harm Reduction and other evidenced based practice to individuals in need of housing and services. These include meeting someone currently homeless on the street, encampments or in shelter and supporting them through every step of the housing process. From obtaining ID’s, applying for rental subsidy, searching for apartments, meeting with landlords and then providing intensive support once the person is housed. This may include and not limited to providing crisis intervention services, developing goal plans, facilitating referrals, and serving as advocate on behalf of participant to assist them in securing services, entitlements, and support to reach their goals. The work is 80% based in the community, making home visits, and supporting people to become integrated back into their community.

The Outreach Case Manager positions are full-time, term-limited positions funded through 2026, with the possibility of becoming permanent if additional funding is approved at a later date. This position is benefit eligible.

EXPERIENCE, KNOWLEDGE, and SKILLS: 

MINIMUM REQUIREMENTS:

• BA/BS in human service field or equivalent combination of education, training, and experience.
• Two (2) years of related work experience in housing programs field or equivalent

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

PREFERRED:

• Bilingual in Spanish and English preferred

KNOWLEDGE, SKILLS, and ABILITIES:

• Ability to work independently in identifying and resolving issues, concerns and problems.

• Ability to acquire subject matter expertise in the functions and activities of the department, including applicable laws, rules, regulations, procedures and technical operations.

• Ability to use troubleshooting and analytical skills; oversee corrections within assigned specialty; read, interpret and apply complex technical documentation; analyze, evaluate and integrate business processes and procedures.

• Ability to write logical, comprehensive, concise reports and correspondence; demonstrate good customer service and project management skills; communicate effectively orally and in writing using language understandable to management and staff.

• Ability to work effectively with other employees, clients, users and management; promote and maintain a team environment.

• Ability to develop recommendations and solutions with sensitivity to the issue, impact to organizational precedence, and desires of those affected by the recommendations.

• Ability to follow through on assignments; accept work assignments from multiple managers and work areas; handle multiple and parallel projects.

• Knowledge of the business and organizational structure of Colorado municipalities.

• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.

• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.

• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.

• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.

• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.

• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.

• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.

ESSENTIAL FUNCTIONS: 

• Conducts initial assessment to determine individual client needs (VISPDATs)

• Builds positive relationships with a range of people, including residents, community leaders, landlords, local groups and organizations, and local authorities

• Provides general information to individuals and families on program/resources availability objectives and services; eligibility requirements and benefits; confidentiality of information etc.

• Participates in face-to-face, and online activities trainings, zoom meetings etc.

• Attends meetings, (huddles daily), CAHPS meetings, home visits, hotel checks, community visits

• Works in different environments (both office-based and on the ground), at times best suited to the community (including some evenings and weekends).

• Completes DAP notes daily after having client interactions

• Work collaboratively with community partners and other Departments/Staff in linking clients with needed services.

• Performs other duties/special projects as assigned.

• Assists clients in completing forms and applications to receive services related to health, housing, and employment

• Assists clients in scheduling appointments

• Coordinate transportation to assist clients attend medical appointments, community appointments

• Uses computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.

• Provides crisis intervention by assisting clients access various social services, and referring clients to alternate care facilities

• Speaks before neighborhood groups and attends community meetings to establish communication and rapport; to promote services; and assist in resolving problems facing the community. Prepares and distributes informational literature.

• May provide guidance and training over other staff members.

SUPERVISORY RESPONSIBILITIES:

• N/A- none

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS:

Work Environment:

• Work is primarily conducted out in the community, with exposure to various weather conditions and environmental factors, uneven terrain, and other risk factors.

• Flexible schedule, with requirements to work evenings, weekends, and holidays.

• Frequent interactions with the public, involving extensive talking or listening, or crisis intervention to include verbal de-escalation and connection to community crisis resources.

• Home, hotel, hospitals, encampments, bridges, streets, and other community settings.

• Operates standard field equipment and tools, requiring frequent or repetitive hand/arm movements.

• Vision sufficient to interpret documents, computer screens, and assist the public in various outdoor settings; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Manual dexterity is needed to accurately input, retrieve, and verify work assignments.

• Frequent use of hands for handling, reaching, or feeling, with occasional light to moderate physical effort, including stooping, kneeling, crouching, crawling, and standing or walking for extended periods.

• Frequent lifting of objects up to 20 pounds and occasional lifting of up to 50 pounds.

• While most work is performed outdoors, there may be occasional desk-based tasks or administrative duties (meetings, trainings etc.).

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: [email protected] .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.