Career Navigator bei Goodwill Industries of Hawaii, Inc.

Goodwill Industries of Hawaii, Inc.

Job Description

Job Title: Career Navigator

Division: Mission Services

Department: Career Services

Reports To: Director or Program Coordinator

FLSA Status: Non-Exempt

Reviewed By: Human Resources

SUMMARY

Provides Case Management, Employment Preparation Services, Job Placement, and Job 

Retention Services to program participants in Career Services programs. Provides group and 

individual educational and vocational guidance services in line with the most current job trends 

and labor market needs to best assist participants in finding employment. Counsel’s

participants and prepares them for employment and ensure program participants are 

progressing towards the goals identified in the Individual Plan. Develop relationships with 

employers and community partners. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be 

assigned.

Maintains accurate and complete records for all program participants for the purpose of case file 

maintenance, program reporting, and monthly billing. 

Conducts outreach, intake, assessments, and orientations for Career Services Programs.

Collects, organizes, and analyzes information about individuals through records, tests, 

interviews, and professional sources to appraise participants’ interests, aptitudes, abilities, and 

personality characteristics for vocational planning and/or employment placements.

Compiles, studies, and provides occupational, educational and economic information to 

participants to assist them in setting and carrying out vocational and educational goals and 

objectives.

Develops individual plan for participants that include appropriate goals and objectives relative to 

abilities, interests, needs, experience, assessments, and labor market trends and updates as 

needed. Tracks participant progress to ensure continual progression towards their goals.

Assists individuals to understand and overcome barriers to employment and determines the 

support services necessary to overcome these barriers.

Conducts individual and group-based pre-employment training. Conducts ESL training (as 

needed and assigned for ESL participants). Provides job development services to participants.

Participates in Rapid Response activities to provide timely services to dislocated individuals.

Identifies vocational training opportunities in the community. Develops and maintains effective 

relationships with vocational training partners. Refers and coordinates vocational training for 

participants as needed. 

Develops and maintains effective relationships with business and industry in order to educate 

and advises regarding program services. Engages local businesses to promote the hiring of 

program participants. 

Provides job placement support services to assure job maintenance and retention.

Assists participants in identifying other resources to enhance their opportunities for employment 

within the community and makes referrals as needed.

Records all participants and other stakeholders contact (case noting).

Communicates professionally with supervisors, coworkers, program participants, community 

agencies, and other stakeholders involved in service provision.

Assists in developing and updating pre-employment training materials and curriculum. Selects 

or develops teaching aids such as multimedia visual aids, computer tutorials etc. to enhance 

participant learning.

Ability to deal effectively with difficult and on occasion, irate participants. Demonstrates ability to 

deescalate individuals with tact and understanding.

Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment 

when appropriate. Complies with all safety standards.

Responsible for awareness of and adherence to all company and safety policies and 

procedures.

Ensures that confidentiality is maintained in accordance with contract, State, and Federal law 

including HIPAA.

Responsible to understand and support CARF accreditation standards.

Attends and participates in meetings, staff development sessions and in-service training as 

assigned.

Works on other projects or tasks as assigned by the Program Coordinator, Director or VP.

SUPERVISORY RESPONSIBILITIES

This job has no direct supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty 

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 

ability required. Reasonable accommodations may be made to enable individuals with 

disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university preferred and one to two years 

related experience; or equivalent combination of education and experience; Proficiency in 

Microsoft Word, PowerPoint, Excel, and Outlook. For positions requiring working with 

immigrants, Human Services experience within the immigrant community is preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance 

instructions, and procedure manuals. Ability to write routine reports and correspondence. 

Ability to speak effectively before groups of customers or employees of organization. For 

position requiring working with immigrants, ability to communicate in a second language is 

required (Micronesian languages - Chuukese, Marshallese etc. preferred.)

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, 

common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and 

interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations 

where only limited standardization exists. Ability to interpret a variety of instructions furnished in 

written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Travel is required, must have a valid driver’s license and access to an insured vehicle.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an 

employee to successfully perform the essential functions of this job. Reasonable 

accommodations may be made to enable individuals with disabilities to perform the essential 

functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use 

hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to 

reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. 

Specific vision abilities required by this job include close vision, distance vision, color vision, 

peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee 

encounters while performing the essential functions of this job including furlough and/or 

correctional facilities. Reasonable accommodations may be made to enable individuals with 

disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather 

conditions. The noise level in the work environment is usually moderate.

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.  We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.   Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements.  Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.