Manager (Shift Manager) - CSOC bei Facilities and Field Services

• Ensure that the CSOC analysts provide 24x7x365 monitoring and response to cyber events, and ensures any requirements and SLAs are met daily.
• Maintain ticket and investigation quality control and oversight for all functions for the CSOC shift.
• Ensure continuity of operations, coordinate shift turnover information, and conduct appropriate briefings to provide all updates, assignments, training, and uniform compliance.
• Ensure proper escalation, briefings, and communication of cyber events between CSOC analysts and to leadership as required.
• Support the development, revision, maintenance, and implementation of CSOC processes, protocols, systems, and metrics.
• Liaison with SMEs, business groups, the Network Operations Center, and external entities to inquire for information, escalate alerts, and facilitate communication.
• Coordinate with other sections in Information Security as needed to support projects, disseminate information, and implement processes supported by the CSOC.
• Directly assist in assessing, developing, maturing, and training the capabilities of the CSOC, this includes the maturation of people, processes, and technology.

• Bachelor's Degree and Minimum three (3) years of experience in IT or relevant field or
• Associate's Degree and Minimum five (5) years of experience in IT or relevant field or
• High School Diploma/GED and 2 Years in Field Ops planner title and 7 years' work experience.

• Bachelor's Degree preferably in Computer Science, cybersecurity, IT, or related degree.

• Previous cybersecurity experience required.
• Knowledge of Splunk preferred.
• Good understanding of industry standard policy, processes and procedures covering incident, problem and change management is preferred.
• Previous experience in a NOC, Control Center, or CSOC environment is preferred.
• Expertise in cybersecurity incident response or related field, preferred.

• Strong verbal communication and listening skills
• Ability to lead/manage others
• Possesses flexibility to work in a fast paced, dynamic environment
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

• Driver's License Required

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Ability to read small print and symbols
• Work rotating shifts, including nights, midnights, weekends and holidays

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.