IT Specialist / IT Support Spc (CASUAL) bei University of Hawaii, HI
University of Hawaii, HI · Honolulu, Vereinigte Staaten Von Amerika · Onsite
- Optionales Büro in Honolulu
About the Department
****Applicants seeking short-term or part-time work with the University of Hawai’i may apply for Casual Hire appointments, which include administrative, professional, and technical (APT) or instructional-type positions. Because of the temporary nature of these appointments, Casual Hire employees are not eligible for most benefits provided to regular Board of Regents or Civil Service employees. Casual Hire appointments may last for up to 89 days for full-time employees, and up to 1 calendar year for part-time employees.
Title: (Casual Hire) IT Specialist / IT Support Specialist
Position Number: *****CASUAL HIRE
Hiring Unit: Administration, Info Tec Svc, Client Service and Operations Center
Location: UH System Offices, Manoa Campus
Date Posted: September 16, 2025
Closing Date: September 17, 2025
Band: A
Salary: $27.84
Full Time/Part Time: Full Time
Month: 89 days
Temporary/Permanent: Temporary
DUTIES & RESPONSIBILITIES ( *denotes essential functions):
Performs technical advisement and problem resolution for local area network (LAN) and Windows-based and Apple hardware and software, including operating system (OS) management, installations, configurations and maintenance.
Researches, recommends, supports, tests, and maintains various software applications essential to the work and studies of University of Hawaii (UH) faculty, staff, and students.
Utilizes the Information Technology Services’ (ITS) ticket tracking system to ensure user requests, responses and incidents are addressed and tracked to closure in a timely and efficient manner.
Provides consultation to the UH Community in the selection of optimal hardware and software based on specified needs, and assist in initial implementation and application of selected solutions.
Develop test methodologies, complete quality assurance testing, and document new applications or new versions of software.
Prepares written documentation, procedures and standards to assist users the application of computer technology to their needs.
Assists with development, formulation, and documentation of operating procedures for the Client Service and Operations Center (CSOC).
Assists with username creation and password management issues for UH accounts.
Assists with the training of student personnel in CSOC operations.
Monitors the status, performance, and availability of essential production resources, including the UH network, enterprise systems, ITS Data Center facilities, and scheduled jobs.
Prepares communication to the University community regarding various ITS services, announcements, updates and issues.
Collaborates with ITS information security staff to respond to reports of security policy violations, including remediation of those violations.
Keeps current on rapid developments and emerging technologies by researching articles in trade journals, periodicals, technical manuals, newsletters, etc. and by attending classes, conferences, presentations and self-directed study methods.
Other duties as assigned.
MINIMUM QUALIFICATIONS
Possession of a baccalaureate educational degree in Information & Computer Sciences or related field, and 0 year(s) of progressively responsible professional information technology experience with responsibilities for personal computer technical troubleshooting; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Functional knowledge of personal computers, which includes Windows and macOS devices, Android and iOS devices, and peripheral equipment networked in a TCP/IP or related environment demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
Functional knowledge and understanding of technology, systems, hardware and software associated with LAN, Internet applications, Internet Protocols, Internet electronicmessagingsystemsandprotocols,andenterpriseinformationsystems.
Demonstrated ability to recognize problems, identify possible causes, and resolve routine problems.
Demonstratedabilitytounderstandoralandwrittendocumentation,writereportsand procedures, and communicate effectively in a variety of situations.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.
Demonstrated ability and interpersonal skills necessary to communicate and effectively resolve customer’s questions and requests.
Ability to accept and follow simple and complex instructions.
Demonstrated knowledge of troubleshooting procedures and practices for hardware, software, and networks in a distributed computing environment.
Demonstrated proficiency in Windows and macOS computer support and troubleshooting.
Knowledge of the limitations, capabilities, uses for computer applications (i.e. Microsoft Word, Excel, Powerpoint), as applicable to ITS recommended/supported software list.
Ability to work a variable work schedule and to work outside normally scheduled work hours including day, night, weekend, and/or holiday hours, as directed.
Available to work 1st shift (7:00am–3:00pm) on Saturday and Sunday, as needed.
Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
DESIRABLE QUALIFICATIONS
Experience and understanding of the technology, systems, and applications used in the University of Hawaii system.
Knowledge of various electronic accessing methods, including fileservers and services, data/knowledge bases, and Internet-related services such as web servers and clients.
Knowledge in administering a Windows or Apple server Local Area Network using TCP/IP.
Knowledge of programming or scripting languages, e.g.Java, SQL, XML, Microsoft Active Server Pages, PHP, or HTML.
Ability to competently mentor and train others in general IT-related functions.
Knowledge of student information systems and their integration into a central identity management or directory system.
Experience supporting users in a higher education environment.
TO APPLY:
Click on the "Apply" button on the top right corner of the screen to complete an application and attached required documents.
Note: If you have not previously applied for a position using NeoGov, you will need to create an account.
Applicants must submit the following:
- Cover letter to the selection committee indicating interest in the position and how the minimum and desirable qualifications are met,
- Resume,
- The names and contact information (telephone number and email addresses) of at least three (3) professional references, and
- Copies of educational transcripts are acceptable; however, original official transcripts will be required at time of hire. Diplomas and copies will NOT be accepted. Transcripts issued from an institution outside of the United States of America (USA) require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.
Late or incomplete applications will not be considered. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable.
Please redact references to social security numbers and birthdate on submitted documents.
Employment may be contingent on verification of credentials and other background information, including the completion of a criminal history check.
Inquiries:
(808) 956-9098, [email protected]
Position Duties
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
