Greeter/Proctor - IELTS/Digital Exams (45327) bei British Council

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Job Title: Greeter & Proctor – IELTS Online

No. of positions: 3

Pay Band: 4/H

Country/Location: India, Dehli

Department: Exams

Contract Type: Fixed term contract (1 year)

Role Purpose:

Position holder will be responsible for greeting and proctoring process of IELTS Digital Exams. As a part of the role, job holder will be responsible for assisting a test taker in the check in process, assessing and validating the credentials of the candidates appearing for IELTS Exams, remotely proctor multiple candidates during live test session.

The position holder is also responsible to highlight challenges, malpractices, frauds during proctoring as per exams guidelines.

Main Accountabilities:

Greeting:

• High attention to details to ensure validation of right information of the candidates before start of the exam.

• Resolve Queries of the candidates during the check in process.

• Identify and escalate priority issues.

• Route/Transfer issues to appropriate resource/channel if necessary.

• Follow up on enquiries where necessary.

• Complete logs, update necessary data sheets.

• Ensure daily transaction targets are met with high quality standards.

Proctoring:

• Remote proctoring of 6 candidates per session during live test session against defined parameters. The session requires a continuous sitting of 3-4 hours per session.

• Report malpractices and inconsistencies observed during test session to the team leader as per the evaluation guidelines.

• Complete the logs and update necessary data sheets for each candidate and test session on daily basis.

• Ensure daily transaction targets are met with high quality standards.

• For candidate facing technical issues during test day, Incident tracker and necessary documentation shall be completed on same day.

• Investigating the recordings from Inspera to detect malpractice.

Information Security and other mandatory compliances:

• Read, understand and comply with the information security policies.

• Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.

• Ensure compliances to Organizational policies like code of conduct, IT policy etc.

Role specific knowledge and Experience:

• Able to simultaneously manage tasks for multiple processes.

• Ability to adapt quickly to different IT systems.

• Be proficient with Microsoft office, especially excel and outlook.

• Have great interpersonal and communication skills.

• Be Versatile. A big part of the IELTS function is the willingness to help one another even though it may fall outside of the job description.

• Motivated, self-starter who must be eager to learn and develop as the role expands.

Requirements:

• Minimum 12 months of work experience.

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)- communication skills will also be judged in the voice and accent assessment round.

• Typing Speed minimum 35 WPM.

• Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)- Excel workbook to be shared separately.

• Graduation or equivalent

Additional job requirements:

• Proctoring and Greeting will operate from office in 3 shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn’t necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment.

• The role is required to work in team and reporting to a Team Leader.

• The overall process size will range between 80- 100 resources.

• The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor.

• The placement for this role is based on a comprehensive certification process and clearance of Background checks.

• Individuals are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule.

Desirable:

• Distinction in English (in Graduation)

• Microsoft Excel Certification

• ELTS Band Score=>7

Condition of Employment:

Locally Recruited

Applications are welcomed from candidates in Delhi, India with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

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Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

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We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.