Technical Service Specialist - Western Region, US bei Hygiena

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business! 

At Hygiena we believe:

• In providing the highest quality products & service 
• Being a leader in innovation 
• Having a compelling desire to improve and win in the marketplace 
• In contributing positively not only in the workplace, but in our community and environment! 

With rapid growth comes opportunity. We are looking for a Technical Service Specialist to join our team and service clients across the Western United States region. This is a full-time, remote role. 

Responsibilities:

• Optimizes technical support resources to most effectively maintain a satisfied customer base as well as to train new customers and technicians to drive profitable sales to meet monthly, quarterly and annual goals while managing an annual operating budget.
• Provides technical supports to customers (key accounts) and sales teams including product evaluation, product application, protocol modification and technical training to accelerate conversion programs
• Updates and executes training programs for internal and customer/distributor and utilizes and updates CRM MS 365 platform weekly to manage the assigned territory.
• Develops and manages relationship with KOLs to gain market acceptance and strengthen collaboration through professional contacts, scientific study & publication, speaker program and conference as well as update industrial trends.
• Refined and executed technical support and scientific education plan to support business strategy

Qualifications:

• Bachelor’s Degree or Higher in life sciences (biology, microbiology, chemistry, food microbiology) or related field, or equivalent education and work experience, required.
• Minimum of 2 years of experience of B2B sales or technical support position required that includes the following:
• Experience in sales in the food & beverage market, or Experience in sales and/or marketing in health care market
• Knowledge of Microsoft Windows, Office (Outlook, Word, Excel, PowerPoint, MS 365 CRM) Webex or similar web meeting application.
• This role will require you to work 1 weekend per quarter, hours applied to this weekend will be 8:00pm EST Friday to 8:00pm Sunday night.

 Skills/Abilities:

• Excellent verbal and written communication
• Ability and aptitude to work with and maintain fine scientific instrumentation
• Ability to conduct detailed data analysis and troubleshooting each product platform
• Develop design of experiments
• Must be able to use discretion and independent judgement.
• Must be able to work in a team environment.
• Must be able to pay close attention to details.
• Must be able to adapt and flex to a changing environment.
• Must be able to lift/carry 40 pounds.

WORKING Conditions:

• Minimum of 75% travel.
• Days consist of either driving and or flying to see customers in their territory.
• May occasionally work evenings and or weekends.

 WORK ENVIRONMENT 

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• This position is considered medium work - exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. 
• Required to have close visual acuity to perform an activity such as viewing a computer screen
• Frequently required to maintaining a static position, talking, hearing, seeing and repetitive motions.
• Installation and troubleshooting of equipment may require lifting up to 40 pounds.

 Salary Range: (Applicable to California)

$68,640.00 - $75,0000.00 base salary DOE plus commission.

Why you’ll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks:

• 15 days of PTO & 9 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

*State paid short-term disability for California based employees 

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hygiena participates in E-Verify.