On-Call Manager bei Chief Seattle Club

JOB DESCRIPTION

Job Summary:

Under the direction of the Permanent Supportive Housing Director, the On-call Manager will be responsible for supporting the Support Assistants at all five housing projects. Support may include filling in if a Support Assistant calls out, supporting urgent and emergent response with Support Assistants, assisting Program Managers with training for Support Assistants.  The On-call manager is expected to support the sites in alignment with CSC’s mission, vision, and values, as well as grant and funding requirements and promote a positive sense of community among residents by organizing and actively participating in on-site resident/member activities and services. 

Chief Seattle Club currently has five permanent supportive housing projects; ¿al ¿al, Goldfinch, Sacred Medicine House, Salmonberry, and Sweetgrass Flats. Together these sites will house approximately 434 people, the majority of whom will be Chief Seattle Club members, Native American and Alaska Native. 

Many residents/members have chronic and acute mental illness, active addiction issues, and/or trauma. Some have been homeless for many years. Goldfinch, Salmonberry, Sacred Medicine House, and Sweetgrass Flats are low-barrier, trauma-informed, harm reduction programs. Goals and objectives are established and evaluated by the Permanent Supportive Housing Directors and may be changed or updated at any time. 

Essential Job Functions:

Leadership and Staff Support

• Provide inspirational leadership, Support Assistant coordination, and support in a low-barrier, harm-reduction model.
• Support and assist all Program Managers in the professional development of Support Assistants.
• Seek opportunities for continual staff development and growth.
• Meet weekly with the Supportive Housing Director, participate in Program Manager meetings, and attend all required CSC meetings and events as needed.
• Support Program Managers to ensure project sites staffed 365 days a year, filling in as needed. Assure appropriate backup is in place at all times.
• Develop and maintain a workplace which values and supports a culturally Native work and service environment.
• Actively participate in safety committee meetings, completion of trainings, ensure timely communication of safety updates, and provide leadership and support during emergencies in alignment with organizational protocols.

Resident Care and Community Engagement

• Collaborate with other partnered service agencies as appropriate to ensure continuum of care for residents.
• Work with staff and residents to ensure the site is a safe and compassionate environment grounded in Native culture and lifeways that supports residents in maintaining housing.
• Respond to resident complaints and issues promptly and seek resolution at the lowest level possible. Coordinate with Program Managers in review process to bar residents from participation in the programs to ensure policy and contract compliance.

Operational and Emergency Response

• Maintain confidentiality of occupant information and residency.
• Respond in a timely manner to all emergency incidents and coordinate with property management as needed to address associated facility issues.

Non-Essential Job Functions:

• Perform other duties as situation requires or as assigned by supervisor.

Knowledge, Skills and Abilities Required:

Education: High School Diploma or equivalent. Associate's degree in business management preferred. 

Experience: 

• Minimum of three years’ experience providing social or homelessness services to Native American and/or low-income populations, with demonstrated cultural awareness of Native communities.

• 1-year supervisory experience or demonstrated leadership role

Licenses/Certifications:

• Certified Peer Specialist (CPS)
• Certified Social Work Case Manager (C-SWCM)
• Trauma-Informed Care Certification
• Nonviolent Crisis Intervention (CPI) Certification
• Motivational Interviewing Training
• Basic Supervisory Skills Certificate[HD2] 
•  

Technical Skills & Competencies: 

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Experience with electronic case management systems and data entry
• Ability to navigate and utilize online resources and databases relevant to social services
• Familiarity with virtual meeting platforms (e.g., Microsoft Teams, Zoom)
• Basic troubleshooting skills for office equipment (printers, copiers, fax machines)
• Strong written communication skills for documentation and reporting
• Understanding of confidentiality protocols and secure data handling practices

Soft Skills: 

• Exceptional customer service and problem-solving skills 
• Ability to handle complaints/conflicts in a calm and professional manner 
• Dependable, highly motivated and organized 

Preferred Qualifications:

• CPR and First Aid Certification

Physical Requirements: 

While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, be able to read and write documents in hard and electronic copy, have the physical strength and agility to handle routine office tasks and machinery. Travel may be required for certain employees depending on location. This position is typically in an office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints. 

Most positions at CSC are exposed to members of the community who have experienced or are 

experiencing trauma in various forms including but not limited to: domestic violence, sexual 

violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of 

secondary trauma. Employees are encouraged to seek external support and maintain self-care 

when working indirectly or directly with clients. Mental health care referrals for employees is 

available.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. 

Benefits Summary: 

Full-time employee benefits package includes: 

• Medical, Dental, Vision, and an Employee Assistance Program 
• Public Transportation (ORCA) pass  
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential   
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement

This job description is intended to describe the general nature of this job and may not include all responsibilities that might be required of the person holding this position. This job description is subject to change at any time at the sole discretion of the company and does not establish a contract for employment.