Aftermarket Representative bei Barry-Wehmiller

Abteilung Information:

Die Afinitas Plattform vereint Weltmarktführer in der Planung, Herstellung, Installation und Wartung von Anlagen für die Produktion von Betonfertigteilen und Erzeugnissen für die Infrastruktur. Durch eine Kombination der Fachkompetenz von HawkeyePedershaab Concrete Technologies Inc., BFS Betonfertigteile GmbH, New Hampton Metal Fabrication Corp. und CAM Sales Inc., verstärkt Afinitas sein Engagement, Best-in-Class-Lösungen und Service für seine Kunden auf der ganzen Welt zu bieten. Afinitas ist ein Teil von BW Forsyth Partners, der Investmentgesellschaft des global aufgestellten Unternehmensverbunds Barry-Wehmiller. Dieser ist in der verarbeitenden Industrie und in der ingenieurtechnischen Beratung tätig und erwirtschaftet pro Jahr einen Umsatz von mehreren Milliarden US-Dollar.

 

 

Jobbeschreibung:

As part of a dynamic team, the Aftermarket Representative will build lasting relationships with new and existing customers, whilst providing outstanding levels of customer service and support. Through these relationships, the Aftermarket Representative will be responsible for proactively achieving sales targets for replacement parts, upgrades, enhancements, and service for the equipment we offer across a broad geographical region.

ESSENTIAL FUNCTIONS & RESPONSIBLITIES

• Create & maximise the sales opportunities for replacement parts and upgrades for the machines we support.
• To prepare quotations in line with customer requirements, in a fast, efficient and professional manner.
• Follow up with customers on outstanding quotations with a sense of tenacity
• Order entry into ERP system
• Answer phones and emails to support customers in their parts and service needs
• Proactively reach out to customers to inquire about equipment & service gaps or needs
• Collaborate with internal teams – Germany, Denmark, US on parts related items – Intercompany orders, cross-site parts quotes, etc
• Provide clear and consistent proactive communication to customers as it relates to lead times, order updates, and tracking information.
• Collaborate with Danish & US colleagues on cross-site quotes and orders to maximize efficiency and customer experience.
• Work with internal teams to set realistic lead times for sales quotes and orders
• Create & promote service contracts that align with customer needs

Additional Responsibilities:

• Achieving sales targets set by leader
• Practice good documentation and organization skills
• Work collaboratively with all areas of the business to provide world-class levels of customer service.
• Contribution to department and site improvement efforts and other projects as assigned.
• Provide general administrative support as needed
• Occasionally visit customers as required.
• Promote parts & service offerings through customer engagement

QUALIFICATIONS & ABILITIES

• Education background in Mechanical and Electrical preferred.
• 3 to 5 plus years Sales or Customer Service experience, preferably within a similar industry.
• Confident people person, has a good approach with customers and is able to build strong relationships over the phone
• English and German language skills are essential. Additional languages, such as French, is desired.
• Experience in the use of ERP and CRM systems
• Ability to communicate well with all areas of the business – both internally and externally
• Excellent oral and written communication skills
• To be confident in using Microsoft Office
• Pro-active sales person with a real “can do”, “will do” mind set
• Good commercial awareness
• History of performing well in a fast-moving, pressured environment whilst meeting business objectives
• Flexible approach to work

WORK ENVIRONMENT

This is an office position associated with a manufacturing facility, with travel to customer plants. The employee must be able to correctly wear and use any Personal Protective Equipment (PPE) required by the employer when in manufacturing areas.

CORE COMPETENCIES

Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high

energy, and enthusiasm.

Builds Networks - Effectively building formal and informal relationship networks inside and outside the organization.

Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

Drives Results – Consistently achieving results, even under tough circumstances.

Resourcefulness – Adapts to changing circumstances and priorities; effectively copes with unexpected interruptions, delays, and demands.

#LI-MM1

 

Bei Barry-Wehmiller sind wir uns bewusst, dass Menschen eine Fülle von Erfahrungen und Talenten mitbringen, die über die technischen Anforderungen einer Stelle hinausgehen. Wenn Ihre Erfahrung dem, was Sie hier aufgelistet sehen, nur nahekommt, ziehen Sie bitte trotzdem eine Bewerbung in Betracht. Wir wissen, dass das, was uns voneinander unterscheidet, oft zu Innovation, Spitzenleistungen und sinnvoller Arbeit führen kann - daher ermutigen wir Menschen mit unterschiedlichem Hintergrund, sich auf unsere Stellen zu bewerben. Bitte lassen Sie uns wissen, wenn wir für Sie während des Interview Prozesses angemessene Vorkehrungen treffen können.

 

 

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