Customer Services Administrative Staff bei MONROE COMMUNITY MENTAL HEALTH AUTHORITY

Description

ABOUT THE ORGANIZATION

• Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
• Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS

• Bi-weekly pay
• Vacation, sick, and personal time
• Four medical plans to choose from, eligible first day of hire
• Dental
• Vision
• Aflac
• Disability and life insurance provided by the Agency, optional buy-ups
• 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
• YMCA corporate discount

DESCRIPTION

• Customer Services Administrative support staff are the first point of contact for consumers and visitors at Monroe Community Mental Health Authority.
• They provide customer services administrative support to the agency, provide back-up to the PHS Program Assistant and Appointment Scheduler.
• They have contact with consumers, visitors, all departments of the agency, and contracted providers.
• They are skillful in handling face-to-face, telephone, and electronic communications.
• Knowledgeable of the Authority structure, and skillful in computer software, programs, and office equipment.
• Duties & Competencies
  • Customer Services Administrative Support Staff Duties and Functions:  
    • Responsible for opening and closing of the agency main entrance. 
    • Greets all consumers and visitors to the agency and contacts the proper party. 
    • Responsible for operation of the agency phone system, including answering calls and transferring. 
    • Responsible for incoming/outgoing faxes along with the transmittal log and fax distribution to the recipient. 
    • Responsible for incoming/outgoing mail and mail distribution to the recipient. 
    • Receives incoming deliveries to the agency and contacts the appropriate recipient(s). 
    • Assembles and maintains blue folders containing intake packets for recently opened consumers for the Access Department. 
    • Maintains inventory and ordering of agency office supplies. 
  • Appointment Scheduling: 
    • Schedules, cancels, and reschedules clinical appointments in the computerized scheduling system. 
    • Schedules, cancels, and reschedules Access appointments in the computerized scheduling system. 
    • Runs and uploads report that initiates reminder phone calls for all consumer appointments. 
    • Responsible for completing reminder phone calls for prescriber appointments
  • Clerical, Filing, and Chart Maintenance Duties: 
    • Maintains filing system consistent with the regulations set forth by the State of Michigan, Michigan Mental Health Code, MDHHS, and policy. 
    • Maintains all active, closed, overflow/purged, microfiche, and deceased filing along with associated logs. 
    • Complies with record retention guidelines as required by the Affiliate Records Retention policy under the governance of the State of Michigan approved general schedule. 
    • Completes data entry, scanning, and other administrative support duties as assigned. 
  • Manage Release of Information Requests: 
    • Reviews authorizations for the release of information prior to preparation of records to prevent breaches in confidentiality. 
    • Releases consumer information in accordance with the laws and regulations. 
    • Logs releases of information and provides an accounting of disclosure when requested by the consumer/guardian. 

This position will work Monday-Friday 9:30am-6:30pm.

Qualifications

• Minimum of a high school diploma (or equivalent) with two years of administrative support experience, ability to type 45 wpm, corrected.
• Must pass tests in Microsoft Word, Excel, and Outlook at the level of “basic” proficiency, with “intermediate” proficiency preferred.
• One year’s experience with computerized scheduling and administrative support duties including answering phone calls and strong organizational customer services skills and interpersonal communication skills are a must.
• One year’s experience and working knowledge is required of the compliance requirements related to the processing of Release of Information requests.
• Knowledge of and experience in working with families and their children with an SED diagnosis, families and their children with an IDD diagnosis, adults with an IDD diagnosis, and with mental illness is preferred.
• Work experience in the Clinical Services Treatment environment preferred.