Senior Account Rep bei Managed Health Care Associates, Inc.

Who We Are:

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Who we’re looking for:

The Senior Account Representative position is a direct support for our top customers to provide member facing customer support, assist the Strategic Account Representative with onboarding new members and additional locations and providing forecasting financial information.  This position supports MHA’s largest customer base by working with the various Account Executives, Directors and VPs that call on these accounts.  Allows the Strategic Account Representative the opportunity to be an integral part of the team who supports large clients in all aspects of the Post Acute Division related to the GPO and help assist vetting any LTC Network Reimbursement needs and issues to the Network Specialist and team. This position is essential to the continued success to deliver exceptional customer support.

What You’ll Be Doing:

• Assist Supervisor, Member Experience with team trainings and leverage knowledge to grow revenue with non-pharma business partners.
• Assist the MHA Post Acute Member Engagement Account Executives, Directors & VP in achieving MHA’s strategic budgetary and business goals by providing sales trends, addressing linkage issues, and obtaining vendor documents for eligibility.
• Provide detailed member specific information to Account Executives, Directors & VP prior to Member Business Reviews, based on member needs, provide proactive Data Analysis to identify, track, quantify and present Member business trends and contract opportunities.
• Maintain a consistent cycle of contact with MHA Strategic Member Pharmacies via phone and email.
• Act as a liaison between MHA Member Pharmacies and Internal Support Services (IT, Data and Reconciliation, Membership, Trade, etc.).
• Monitor and maintain accurate Member information.
• Implement approved account management strategies.
• Assist the overall Member Experience Team working with the Director, Member Engagement Team and Supervisor, Member Experience in executing approved sales initiatives.

Competencies:

• Attention to Details
• Analytical Thinking
• Collaboration and Communication
• Organization Skills
• Problem Solving

 What You’ll Bring to the Table:

• AA or BA/BS preferred, or High school diploma required
• 2+ Year of experience in Post Acute AR Member Experience Team preferred
• 2 years of Client/Account management, Customer Service, Internal Sales, Pharmacy Tech, or Billing preferred.
• Self-motivator attitude with a proactive desire to dissect and analyze the current needs of the client and help anticipate their future needs.
• Must demonstrate strong interpersonal, analytic, time management and organizational skills
• Exceptional verbal and written communication as well as effective listening skills
• Strong working knowledge of Microsoft Word®, Outlook®, Excel® and PowerPoint®

Internal Responsibilities:

• Adheres to all company policies and procedures including but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.

 Job/Functional Knowledge:

Understands duties and responsibilities, has necessary functional and technical knowledge for task completion, keeps job knowledge current, applies knowledge and skills that lead to success in the job.

• Effectively applies background & experience to current role
• Demonstrates a comprehensive knowledge of field
• Keeps informed of latest trends, developments, and best and current practices in particular field

Results Driven:

Adopting a strong orientation toward achievement, setting high expectations of yourself and other to achieve at a high level

• Sets and tracks goals, objectives, and related metrics. Takes aggressive action when goals are not met to ensure better results in future
• Acts with a sense of urgency, a bias for action and speed

Task Management

• Prioritizes well, manages time effectively, shows energy and sense of urgency, reacts to opportunities, instills urgency in others, and meets deadlines

Customer Focus:

The full understanding that the customer is the foundation of MHA’s success. 

• Understands customer requirements and priorities and makes the right business decisions
• Builds relationships with and gains trust of customers by always meeting commitments while avoiding over commitment
• Adopts a long-term perspective in developing mutually beneficial business relationships to create a win/win solution

Culture Fit:

Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to MHA’s core values of doing what’s right, exceeding customer expectations, driving results and value, innovate to improve, treat people with respect, embrace teamwork and collaboration and have fun while achieving business goals.

• Sincerely passionate for and committed to the mission of Managed Health Care Associates
• Exhibits integrity in all actions and communication
• Works well autonomously, while acting as a team-player
• Demonstrates a vested interest in self-development

 What’s Good to Know:

• Minimum travel (There is a potential for once-a-year travel with their Regional Team to visit clients or attend a conference.
• Hybrid work environment.

Why Join MHA:
MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!

Our associates enjoy the following benefits, and you can, too!

Staying Healthy

• Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
• Teladoc access
• Fitness Reimbursement
• Commuter Benefit Plan
• Access to an Employee Assistance Program (EAP)

Enjoying Time-Off

• Paid vacation and sick time
• Your birthday day off and a floating holiday
• Paid Parental Leave

Planning for the Future

• 401K with a match
• Employee Stock Purchase Plan
• Life Insurance, short-term & long-term disability insurance
• Access to financial and legal advisors
• Perks and Benefits Discounts

Learning Continuously

• Tuition Reimbursement
• E-learning programs
• Ongoing Team Trainings

Making an Impact

• Paid volunteer time-off
• Donation matching

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.  The employee must occasionally lift and/or move up to 15 pounds.
• Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress.
• Work environment:  The noise level in the work environment is usually minimal.

The Company:

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.

Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.

Salary: The salary range for this role is $63,484.00 - $85,703.00.

This is the lowest to highest salary range for which this role has been evaluated.  An employee’s position within the salary range will be based on several factors which include, but not limited to education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. 

We offer a comprehensive benefits package which includes:

Benefits: 

• Medical, Dental, Vision Coverage (for employee and family)
• Flexible Spending Account & Health Savings Account with Company contribution
• Employee Assistance Program
• Disability Coverage
• Life insurance
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO), paid holidays, floating days

Location: Onsite/Remote/Hybrid – as directed by your manager.

Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.