Lead Catcher bei None

Specific Job Function:

Lead Monitoring & Management

• Monitor and manage inbound digital leads from multiple sources including website inquiries, email, and social media platforms.
• Ensure all leads are acknowledged and entered into the CRM system in a timely manner.

Lead Qualification

• Evaluate each lead using predetermined criteria to assess potential as a sales opportunity.
• Reach out via phone, email, or chat to gather additional information and confirm interest.
• Maintain clear and accurate records of all communications and qualification status.

CRM Management & Lead Assignment

• Input and update lead details in Salesforce with high accuracy.
• Assign leads to appropriate sales representatives based on geographic region, product interest, or availability.
• Follow up on uncontacted or previously unqualified leads to reassess their potential.

Reporting & Insights

• Track and report on lead conversion metrics, trends, and pipeline health.
• Collaborate with the sales and marketing teams to refine lead qualification processes and improve lead quality.
• Provide regular feedback on lead sources, content effectiveness, and customer inquiries.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in business or a related field preferred.
• 1-2 years in sales coordination, administrative support, or customer service roles.
• Experience working with CRM systems (e.g., Salesforce, IFS) is highly desirable.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable making outbound calls and engaging with customers to drive sales.