Associate Operations Specialist and Vendor Relations bei Foundation Finance Company, LLC

Associate Operations Specialist and Vendor Relations Duties:

Make an impact by bridging relationships, driving process improvements, and ensuring service excellence. You’ll play a key role in strengthening our partnerships with external vendors and supporting the success of our Account Servicing team. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to grow their career in vendor management, operations, or finance. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Be the connection point: Serve as the primary contact for vendors, building strong relationships and ensuring clear communication across all teams.

• Monitor and improve performance: Track vendor quality, staffing, and invoicing while identifying opportunities for efficiency and automation.

• Drive continuous improvement: Audit processes, recommend workflow enhancements, and collaborate with leadership to implement new policies and procedures.

• Support account servicing operations: Assist with customer payments, delinquency calls, and dispute resolution to help deliver a smooth customer experience.

• Problem-solve & collaborate: Proactively address conflicts or performance concerns and partner with managers and executives to keep operations running smoothly.

• Be versatile: Jump in to support other departments when needed, including verifications, paperwork, customer service, and after-hours coverage.

In this role, you’ll gain exposure to vendor management, quality control, and process improvement while contributing directly to the success of our Account Servicing operations. You’ll be part of a supportive team where your ideas matter, and you’ll have opportunities to grow your career in operations, vendor relations, or leadership.

Minimum Qualifications:

• 2+ years of experience in finance, vendor management, or a related field
• Associate degree preferred (or equivalent experience)
• Strong computer skills with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills—both written and verbal—with a professional phone presence
• High attention to detail, accuracy, and problem-solving abilities
• Ability to adapt quickly, stay organized, and manage multiple priorities

About Foundation Finance:

Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.