Operations Coordinator / Administrative Support bei Quest Health RPM Services

Description

The Operations Coordinator is the glue of the Remote Care/RPM team, ensuring smooth day-to-day operations and preventing higher-level staff from getting bogged down in administrative tasks. This individual will provide cross-departmental support, manage scheduling and reporting, handle patient intake documentation, and coordinate with both clinical and billing functions.
 

This is a hands-on role that requires strong organizational skills, attention to detail, and the ability to juggle multiple priorities in a fast-paced healthcare environment.

Primary Purpose

To provide comprehensive administrative and operational support across the Remote Care/RPM division. The Operations Coordinator will keep workflows running smoothly by managing scheduling, intake processing, reporting, and team coordination.

Key Responsibilities

Scheduling & Support

- Manage calendars for patient appointments, staff schedules, and provider onboarding.
- Coordinate meetings, trainings, and team events across departments.
- Serve as the central point of contact for scheduling-related inquiries.

Administrative Tasks

- Prepare and distribute reports, presentations, and dashboards for leadership review.
- Handle patient intake documentation, consent forms, and eligibility verification.
- Maintain organized records, correspondence, and filing systems (electronic and paper).
- Support HR-related tasks for the division (timesheets, onboarding paperwork, etc.).

Data & Reporting

- Assist with pulling operational and patient care data from systems (EHR, RPM platform, CRM).
- Track and maintain logs of key performance metrics, ensuring data accuracy.
- Provide weekly and monthly reporting to the Director/VP.

Cross-Department Coordination

- Support the Billing & Credentialing Manager with data entry, document collection, or follow-ups.
- Assist the Patient Care Manager with staff onboarding, training coordination, and patient-facing workflows.
- Act as liaison to ensure smooth communication between patient care, billing, and leadership teams.

Process Improvements

- Identify bottlenecks in workflows and propose solutions to increase efficiency.
- Maintain process documentation and update SOPs as directed.
- Serve as a flexible resource for special projects, pilots, or ad-hoc initiatives.

Requirements

Experience
- 2+ years in healthcare administration, operations, or a similar support role.
- Familiarity with scheduling software, EMRs, or telehealth platforms a plus.
- Experience supporting multiple stakeholders/departments simultaneously.
 

Skills
-  Strong organizational and time-management skills.
- Excellent written and verbal communication.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
- Comfortable handling confidential patient and company information (HIPAA compliance required).
- Problem-solving mindset with willingness to take initiative. 

At Quest Health RPM Services we are not just a company; we are a community committed to providing unparalleled service to our patients and their families. Our mission is rooted in compassion, excellence, and a drive to innovate in healthcare. We believe in creating a work environment that fosters growth, supports ambition, and values every individual's contribution. 

We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees by fostering a culture of continuous learning, growth, and excellence. Our team works hard, and we recognize the importance of taking care of ourselves. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset. 

Quest Health seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.  

Benefits 

• Medical, Dental, and Vision Insurance 
• Life Insurance coverage 
• Paid time off and Holiday Pay 
• Growth opportunities