AV Service Technician bei DataVox, Inc.

AV Service Technician

DataVox is seeking an AV Service Technicians to join office in Houston, Texas!

We are currently seeking an experienced Audio-Visual Service Technician to support our service team by providing technical support for complex Audio-Visual solutions for our customers. Become a part of a growing and dynamic company that offers the utmost in customer service and satisfaction.

Benefits that Support You and Your Family

DataVox offers a comprehensive and competitive benefits package designed to support you at every stage of life:

• Health, Dental & Vision Insurance
• Company-Paid Life Insurance & Long-Term Disability Insurance
• Matching 401(k) and Roth Retirement Plans
• Sponsored 529 College Savings Plan
• Professional Development Reimbursement
• Paid Vacation, Sick Time & Company Holidays
• Mileage & Phone Reimbursement
• Annual Health & Wellness Fairs
• Sustainable Business Practices

A Culture That Brings People Together

At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here’s just a glimpse of what makes our workplace special:

• An Encouraging Environment centered on upskilling and career growth
• Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year.
• Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!) 
• A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support
• Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark

At DataVox, we’re not just coworkers, we’re a team that lifts each other up and grows stronger together.

What You’ll Do: 

As a Service Technician you will be the lead in facilitating deployment of Audio-Visual solutions to local and regional corporate accounts. You should also be able to:

• Understand audio visual, display and videoconferencing equipment, applications, and functionality
• Understand control system products and applications (Crestron, Extron, AMX, etc.)
• Demonstrate experience completing maintenance and service of audiovisual systems, including:
  1. Equipment rack fabrications
  2. Termination and calibration of audio and video equipment
  3. Configuration of Crestron, Extron and AMX control systems, projectors, presentation devices etc.
• Ability to troubleshoot complex audio-video, switching and control systems problems. Including A/V peripherals 
• Have a high level of computer competency. 
• Able to prioritize tasks and quickly troubleshoot in a stressful environment.
• Able to articulate issues to customer’s IT/Network teams, and able to provide explanations to customer with varying technical levels
• Have the ability to have a cool manner while in a stressful environment.
• Be an expert in AV Cabling standards and the ability to make correct cable terminations.

Who You Are:

• 5 + years of commercial installation, commissioning or service experience is required.
• Possesses comprehensive knowledge of AV control systems and design
• Possesses basic understanding of networking fundamentals 
• Installation experience with complex AV systems projects
• Requires working knowledge of commercial construction environments (power, conduit, core drills, etc.)
• Audio CAD/Vid CAD is a plus
• Preferred applicants should be able to discuss examples of completed projects and provide positive references
• Excellent communication and computer skills (Microsoft Word, Excel, Outlook)
• Crestron, Extron and AMX installation/troubleshooting experience
• Knowledge of Audio DSPs
• Valid Driver’s License
• Clean driving record
• Must pass background check and drug screen
• CTS certification is highly preferred
• Crestron DMC-E-4K
• Crestron CTI-TCT-C preferred
• Extron EAVA preferred
• At least Dante Level 1, Level 3 is preferred
• At least Biamp TesiraForte Certified, Biamp Tesira Server Certified preferred. 

Physical Demands:

Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, climb, balance, stand, stoop, kneel, drive and reach. Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time. The employee must frequently push, pull, lift and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee regularly works in inclement weather conditions.  The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.

The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.  Work on job sites require usage of required PPE including safety glasses, hearing protection, etc. 

DataVox, Inc. is an equal opportunity employer.