Employment Services Program Outreach Community Worker (Open & Promotional) bei County of San Mateo, CA

About the Department

The San Mateo County Human Services Agency (HSA), Employment Services branch is seeking highly qualified and motivated individuals for the Community Worker II position.  

Under general supervision, Community Workers provide a wide variety of services related to employment, emergency, and remedial education services for the general public, which may include individual and group instruction, case management, resource referrals, marketing and outreach.  There is currently one Community Worker II vacancy in Employment Services in the following role:

Community Worker II positions provide employment-related services to the general public within the regional Resource Centers and offices located throughout San Mateo County.  They conduct outreach to market the services available within HSA, as well as provide support and/or resource referrals to individuals receiving CalWORKs, CalFresh, Medi-Cal, and/or other benefit services.     
  
The ideal candidate will:

• Possess at least 2 years of experience in providing community services related to employment, emergency needs, and remedial education.
• Knowledge of community resources and other agencies to help educate program participants on what services are available to them.
• Ability to establish partnerships with community partners and/or other agencies. 
• Collaborate with community partners and other agencies by identifying innovative ways to outreach clients to better serve their needs.
• Ability to network with community employers for the coordination of employer spotlight events and promotion of employment-related resources.
• Stay up to date on current labor market trends.
• Be sensitive to the needs of the economically/socially disadvantaged populations.
• Understand how to handle and process confidential information such as PII/HIPAA related information. 
• Be client and customer centered by providing excellent customer service.
• Ability to facilitate employment-related workshops. 
• Motivate others and work as a team member.
• Have strong interpersonal skills.
• Communicate effectively both orally and in writing.
• Be highly organized, flexible and work independently. 
• Multi-task, prioritize and function in a constantly evolving environment.
• Make effective decisions without supervision.
• Work with word processing, graphic design, data input and retrieval.
• Use various computer applications such as Microsoft Word, Excel, PowerPoint, Access, Outlook and other programs as needed.
• Bilingual in Spanish, Tagalog, Cantonese and/or Mandarin desired.

Position Duties

Duties include but not limited to:

• Connect clients to childcare and provide case management services.
• Assist in career development skills and job search/placement activities.
• Assist job seekers in the Resource Centers using computers, copiers, fax and job postings as needed.
• Recruit employers for on-site hiring events.
• Assist other personnel by establishing and maintaining contact with program participants.
• Perform data collection.
• Provide assistance and support services to both customers and staff.
• Scheduling and record-keeping.
• Develop immediate solutions to emergency problems and expedite delivery of needed services.
• Attending staff and in-service meetings.
• Referring clients to other departments and/or agencies for appropriate support.
• Conduct outreach and educational activities for clients and community partners
• Participate in field activities in the community as well as San Mateo County HSA sites.

Minimum Qualifications

Education and Experience: 
Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills for a Community Worker II is two years' experience in providing community services of an emergency, remedial and educational nature for socially, economically or mentally disadvantaged persons.

Licensure/Certification: 
Some positions require possession of a class C California driver license or equivalent.

Knowledge of: 
Problems, needs, attitudes and behavior patterns of disadvantaged individuals and of the total community served; resources, residents and problems of the area served and basic recordkeeping principles and practices.

Skill/Ability to: 
Exercise good judgment and tact; relate and communicate effectively with residents of the community served; function as a team member and to benefit from supervision and training; interpret agency programs and policies to members of the community served; write clear and comprehensive reports; analyze problems, formulate plans and put them into effect with a minimum of supervision and stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.

Other Qualifications

Open and Promotional. Anyone may apply.  Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. The examination will consist of an interview (weight: 100%). Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations, or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application documents. Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date:  Monday, September 22, 2025 at 11:59 p.m. PST
Screening Date:  Tuesday, September 23, 2025
Combined Panel Interview: Monday, October 6, 2025

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.