Depot and Deployment Engineer bei Entech Computer Services LLC

Description

Full-Time

Non-Exempt

Position Summary

The Depot and Deployment Engineer provides first level support to business clients, completes new equipment setups (including both prepping hardware inhouse and deploying the hardware at the client’s location), maintains inventory for all product (receiving, storage, labeling, organizing) and will demonstrate superior communication and organizational skills. 

Essential Duties and Responsibilities

• Handling new equipment configuration or repair as needed.
• Monitoring and maintaining assigned inventory tasks, such as receiving and inventory counts.
• Maintaining a tidy and professional depot, ensuring all product is labeled and in correct locations.
• Working with clients to collect needed information about the configuration of their equipment.
• Providing project support and implement improvements that are identified by the project team to improve overall performance.
• The deployment of hardware to the client’s location, including but not limited to setting up hardware, ensuring it is all working to customer satisfaction, and removal of any boxes and old hardware.
• Basic troubleshooting, solution implementation and support.
• Document solutions / maintenance for all computer systems and network infrastructure.
• Work within a team environment and communicate effectively with peers and management.
• Communicate with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Provide project support and implement improvements that are identified by the project team to improve overall performance.

Required Technical Skills

• Ability to work with Customer Relationship Management (CRM) software.
• Proficient in Microsoft Office environment (Outlook, Word, and Excel).

Required Skills and Abilities

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast-moving environment.
• Passion for teamwork, continuing education, problem-solving and exceptional customer service
• Must be well-spoken, outgoing, organized, detail-orientated, dependable, and flexible.
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English. 
• Ability to perform basic math computations.  
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.  
• Ability to drive Entech provided vehicles to client sites.

Education and Experience

• High School Diploma or GED.
• One year working in a Technical Support/Service Desk environment preferred.

Certifications and Licenses

• CompTIA A+ or equivalent vocational / educational experience

Requirements

Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.

This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.